In short: Tripplo’s analysis covers a sample of 72 guest reviews of Tauern Spa Hotel & Therme. Guests in the sample highlight Pools, beach & aquapark, Location and Food & restaurants. The most common complaints: Service at dinner can be slow when the hotel is busy. Extras add up: drinking water at dinner, ice and room service all cost extra.
Free PDF: the Tripplo report on Tauern Spa Hotel & Therme Free · instant download
Facts we have checked
- To the nearest lift1,500 m
Source: tauernspa.at · checked 16 Oct 2026
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Tauern Spa Hotel & Therme is built around water. The hotel is joined to a thermal bath complex with 16 pools in all, and guests also have a rooftop panorama pool, saunas and an open-air bath. They talk most about the scale of the spa, the views from the top-floor pool, the breakfast and the half-board dinners, and the large rooms with balconies facing the mountains. In summer it works as a base for hiking; in winter the ski bus takes guests to the MK Maiskogelbahn, about 1.5 km away, and on to the Kitzsteinhorn. The size has its downsides. Guests describe the building as a labyrinth, some bathrooms have a transparent glass door or a shower over the bath, and skiers cannot walk to the lift, while the morning bus can be full. Those who want long spa afternoons after skiing or hiking will be happy here; anyone looking for an intimate house close to the slopes should look elsewhere.
Guests score it 9.2 out of 10 — the average across the 8 hotels we list in Zell am See–Kaprun is 9.1.
- The thermal bath and spa are the main reason guests come: they describe a huge choice of pools, saunas and relaxation areas, with enough space to unwind without feeling crowded.
- The panorama pool on the top floor is singled out again and again, with views across the mountains around Kaprun.
- Several guests found the complex a labyrinth at first and needed time to work out the way between their room, the spa and the restaurants.
- Some rooms have a fully transparent glass bathroom door and others a shower over the bath, which guests found awkward. A few also found the pillows or mattress uncomfortable.
Free PDF: what guests really say about Tauern Spa Hotel & Therme
The Tripplo Report gathers the whole analysis in one PDF, ready in seconds.
- Pros and cons in every category guests mention
- The complaints that come up again and again
- Room guide and price analysis
- Alternatives worth comparing
Free · instant download
Should you book it?
Tauern Spa Hotel & Therme is worth booking for spa lovers who want a huge choice of pools and saunas — but pick somewhere else if you want to walk to the ski lift.
Book it if you want
- Spa lovers who want a huge choice of pools and saunas
- Skiers and hikers who want to end each day in thermal water
Pick somewhere else if
- You want to walk to the ski lift
- You prefer a small, intimate hotel
No fees from Tripplo – you book directly with our partner
What guests actually say
Tripplo’s analysis uses a sample of 72 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A varied breakfast buffet that many guests rave about
- +Half-board dinners that are well cooked and nicely presented
- +Healthy, good-quality food at both breakfast and dinner
- –Some found dinner varied but not very tasty
- –At busy times the buffet can feel disorganised, with crockery running out
- –Main courses can be on the small side
”The dishes are delicious and beautifully presented, and the restaurant staff are quick and professional.” — guest, translated
Service & staff
- +Friendly, attentive staff at reception and in the restaurant
- +The hotel calls ahead before arrival to ask about any wishes
- +Guests' suggestions are actually acted on
- –Service at dinner can be slow when the hotel is busy
- –Some found the reception staff curt or slow to deal with complaints
- –Requests for small repairs sometimes went unanswered
”The friendly, attentive staff deserve a special mention, both at reception and in the restaurant.” — guest, translated
Pools, beach & aquapark
- +A large spa with a wide choice of pools and saunas
- +A panoramic pool on an upper floor that guests love
- +A calm, roomy spa area that suits adults and children alike
- +The pools are reached from the hotel by a covered walkway
- –On occasion some pools were out of order and the whirlpool was cold
- –The saunas are mixed, with no swimwear or single-sex option
- –Phones are not allowed in the spa facilities
”The spa was huge, and the selection of pools and saunas was exceptional.” — guest, translated
The rooms
- +Spacious, newly designed rooms, some with a seating area and balcony
- +Comfortable beds and mountain views from the room
- +Coffee and tea facilities, with complimentary drinks in the fridge
- –There is no air conditioning, so rooms can get very hot in summer
- –Some beds and mattresses are worn or uncomfortable
- –Glass bathroom doors and windows offer little privacy
”A spacious, clean room with a separate sitting area to relax in, and a balcony to match.” — guest, translated
Condition & cleanliness
- +A spotless hotel, including the spa, pools and saunas
- +Rooms that have been renovated with taste
- –Some rooms feel worn and in need of a refresh
- –Repairs and housekeeping can be slow
”The panorama pool, the area around it and the saunas were all crystal clean.” — guest, translated
Location
- +A beautiful setting surrounded by mountains, with great views
- +Within walking distance of the village
- +A good base for skiing and exploring the region
- +A shuttle bus that guests find very convenient
- –The ski bus can already be full in the morning
- –Smells from nearby farmland can reach the rooms
”The location is excellent, close to the town and surrounded by stunning mountains.” — guest, translated
Noise levels
- +A peaceful atmosphere and a quiet spa
- +Ground-floor rooms at the side of the building are in a calm part of the hotel
- –Rooms above the restaurant can be noisy late into the evening
- –Noise from other guests can carry into the rooms
”We had a ground-floor room with a little garden at the side of the main building, a quiet part of the hotel.” — guest, translated
Value for money
- +Many feel the stay is worth the money, especially for a short spa break
- +Half board is included in some packages
- –Extras add up: drinking water at dinner, ice and room service all cost extra
- –Several guests felt the price was high for what is offered
- –You get the most out of it if you make full use of the spa
”The food is delicious, and it is absolutely worth it for a short break.” — guest, translated
No fees from Tripplo – you book directly with our partner
Frequently asked questions
How do guests rate Tauern Spa Hotel & Therme?
On Booking.com it scores 9.2/10 from 2,127 guest reviews.
How many stars does Tauern Spa Hotel & Therme have?
Tauern Spa Hotel & Therme is a 4-star hotel.
What amenities does Tauern Spa Hotel & Therme offer?
Tauern Spa Hotel & Therme offers 16 Swimming Pools, spa, fitness Centre, 4 Restaurants, bar and room Service.
Weather & sea temperature — Zell am See–Kaprun
Right now: 6°
More Hotels in Zell am See–Kaprun
View All Hotels in Zell am See–Kaprun
Prices for your dates
No fees from Tripplo – you book directly with our partner
We may earn a commission if you book through this link – at no extra cost to you, and it never affects our rankings.
Loading map...
Tauern-Spa-Platz 1, 5710 Kaprun, Austria