In short: Tripplo’s analysis covers a sample of 70 guest reviews of Swissotel Tallinn. Guests in the sample highlight Location, Food & restaurants and Service & staff. The most common complaints: Expensive, with breakfast, parking and the spa often not included. Slow check-in with long queues, and a reception that can feel unwelcoming.
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Swissôtel Tallinn is a luxurious hotel in Tallinn’s centre, a 10-minute drive from the airport. It offers air-conditioned rooms with flat-screen cable TVs and free WiFi.
Located in Tallinn’s tallest building, Swissôtel’s rooms feature a modern décor and a safety deposit box. Most offer a view of the hotel’s surroundings, such as the Medieval Old Town and the Gulf of Finland.
Viru Square is within 850 metres. There are many of landmarks, shops, restaurants and bars in the area.
The hotel also offers fitness and spa facilities, an indoor swimming pool, and several saunas for guests recreation. Hotel Concierge can provide outdoor enthusiasts with easily accessible jogging routes nearby the hotel and the city centre.
Cocktails, lunch and dinner can be enjoyed at the Horisont Restaurant (open Tuesday through Saturday) & Bar (open daily) on the top floor. Breakfast is being served in the restaurant The Quarter.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Swissotel Tallinn suits travellers who want comfort and a view. It is located in the city's tallest building, so most rooms look out over the Old Town, the harbour or the Gulf of Finland, and guests keep returning to that panorama in their reviews. Rooms are spacious with large bathrooms and good beds, breakfast is praised for its freshness and variety, and the team is described as friendly and professional. A spa with a decent pool and saunas, plus the Horisont bar on the top floor, round out the stay. The trade-off is character. Several guests describe it as a polished business hotel without much atmosphere, and the surrounding streets offer little, with the Old Town a walk of up to a quarter of an hour. The saunas can be busy, and parking is expensive. For a comfortable, efficient base with sweeping views, it works well; for medieval charm, stay inside the walls.
Guests score it 8.9 out of 10 — the average across the 10 hotels we list in Tallinn is 9.3.
- The hotel is in Tallinn's tallest building, and the views are what guests mention most: across the Old Town's rooftops, towards the harbour or out over the Gulf of Finland, especially from the upper floors.
- Guests describe the rooms as clean, spacious and comfortable, with very good beds, a choice of pillows and big bathrooms with a walk-in shower and a deep bath.
- Several guests found the hotel efficient and clean but short on atmosphere, with the feel of a business hotel rather than a place with local character.
- Guests found the spa itself on the small side, with saunas that fill up quickly at busy times. One guest was surprised to learn that spa access was not included in their room rate, so check what your booking covers.
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- Pros and cons in every category guests mention
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Should you book it?
Swissotel Tallinn is worth booking for travellers who want big views and spacious rooms — but pick somewhere else if you want a hotel with historic character.
Book it if you want
- Travellers who want big views and spacious rooms
- Business travellers who want efficient service close to the centre
Pick somewhere else if
- You want a hotel with historic character
- You want to step straight out into the Old Town
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What guests actually say
Tripplo’s analysis uses a sample of 70 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An excellent, varied breakfast that many single out
- +Barista coffee served at breakfast
- +A restaurant and bar high up with great views
- –Some found the breakfast choice limited for the price
- –The sky bar and lounge were closed for private events
- –No room service, and the kitchen closes early in the evening
”Don't miss the excellent breakfast, it was spectacular.” — guest, translated
Service & staff
- +Friendly, professional staff, including at breakfast
- +Thoughtful surprises such as a birthday cake or a sweet treat in the room
- +Helpful front-desk staff who sort things out quickly
- –Slow check-in with long queues, and a reception that can feel unwelcoming
- –Problems getting a correct invoice
- –Requests that were refused or not followed up
”The staff were incredibly kind and welcoming, and they surprised us with a delicious birthday cake.” — guest, translated
Pools, beach & aquapark
- +A relaxing, warm spa with a pool and a sauna with a view
- –The pool and spa cost extra, even when guests believed they were included
- –The spa is small and in need of renovation
”We loved the spa, but nothing said it wasn't included in the room price, so we paid for the days we used it.” — guest, translated
The rooms
- +Spacious, clean and comfortable rooms with a great bed
- +High-floor views over Tallinn and out to sea
- +Large bathrooms with both a bathtub and a walk-in shower
- +Upgrades to better rooms or suites for several guests
- –Some rooms and suites are worn, with old fittings
- –A glass or mirrored door between bathroom and bedroom
- –The temperature is hard to control, and some rooms got cold
”Very clean and spacious room, with an outstanding bathroom that has both a bathtub and a shower.” — guest, translated
Condition & cleanliness
- +Very clean rooms and public areas, according to many
- –Some rooms were not properly cleaned, with hairs, stains or items left behind
- –Worn fittings, such as a leaking bathtub and a broken thermostat
- –A stuffy smell in the lower lobby and in some rooms
”In my opinion it is very clean and of good quality.” — guest, translated
Location
- +Central, within walking distance of the Old Town and shops
- +Close to the airport
- +Sweeping views from the upper floors
”A very good hotel, comfortable and clean, close to the old town and a shopping area.” — guest, translated
Noise levels
- +A quiet area
- –A loud private event kept guests awake late into the night
- –A noisy air conditioner
”Terrible noise all night long because of a private event.” — guest, translated
Value for money
- +Good value for money, according to one guest
- –Expensive, with breakfast, parking and the spa often not included
- –Paid parking that came as an unpleasant surprise
- –A surcharge or a smaller room than the one booked
”A really high price that, when booked through Booking, includes neither breakfast, parking nor the spa.” — guest, translated
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Frequently asked questions
How do guests rate Swissotel Tallinn?
On Booking.com it scores 8.9/10 from 3,560 guest reviews.
How many stars does Swissotel Tallinn have?
Swissotel Tallinn is a 5-star hotel.
What amenities does Swissotel Tallinn offer?
Swissotel Tallinn offers spa, indoor Swimming Pool, sauna, fitness Centre, 3 Restaurants and bar.
Weather & sea temperature — Tallinn
Right now: 10° air · 12° sea
Prices for your dates
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Tornimäe 3, Tallinn City-Centre, 10145 Tallinn, Estonia