In short: Tripplo’s analysis covers a sample of 65 guest reviews of Hotel Telegraaf. Guests in the sample highlight Location, Food & restaurants and Service & staff. The most common complaints: Several say service falls short of the hotel's class, with no help carrying luggage. Some rooms are small and feel dated, with tired bathrooms.
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Only 70 metres from Tallinn's Town Hall Square, this luxurious 5-star hotel is housed in a historic building dating from 1878. It offers free WiFi and features an indoor pool, a hot tub and the exclusive Telegraaf Spa.
Each room at the Telegraaf is air conditioned and features a flat-screen satellite TV and a bathroom with bathrobes and slippers.
The exclusive à la carte Restaurant Tchaikovsky serves French cuisine. The lobby bar offers a wide selection of wines, cocktails, and other drinks. Telegraaf Hotel also provides room service during the restaurant opening time
Hotel Telegraaf’s spa facilities include a sauna, a hot tub, and a steam bath. Beauty treatments are also available. The hotel organises an airport shuttle at surcharge.
Toompea Castle is 600 metres away, and the picturesque St. Catherine’s Passage is just a few steps from the Telegraaf.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
Hotel Telegraaf is for travellers who want a full-service hotel right in the Old Town, with a pool to come back to. It stands in an 1878 building a block from Town Hall Square, and guests are most enthusiastic about the location, the spa with its indoor pool, sauna and steam bath, the breakfast and the comfortable, generously sized rooms. The bar and the calm public spaces add to the sense of a getaway, even for guests who live in Tallinn. The weaker points are about consistency. Some guests found their first room dusty or unlike the photos before being moved, and several felt the service did not always match the five-star setting. Rooms on the street side can be noisy at night, and the spa is on the small side, with no gym. Couples and winter visitors who want comfort and a pool steps from the main square will be well looked after; light sleepers should ask for a quiet room.
Guests score it 9.1 out of 10 — the average across the 10 hotels we list in Tallinn is 9.3.
- The hotel is 70 metres from Town Hall Square and next to St Catherine's Passage, so guests walk the whole Old Town from the door and return easily during the day. Location is the point guests praise most consistently.
- The Telegraaf Spa has an indoor pool, a hot tub, a sauna and a steam bath. Guests find it relaxing and rarely crowded, though some describe it as small, and several note that spa access was included in their stay.
- Some guests were first given rooms that did not match the photos or showed dust on surfaces and floors, and were moved to better rooms afterwards. Small maintenance issues, such as a leaking shower head, also come up.
- Most guests find the staff friendly and helpful, but several felt the front desk and breakfast team lacked the experience and warmth they expect at this level. Value for money is where guests are most critical.
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Should you book it?
Hotel Telegraaf is worth booking for couples who want a spa and pool after a day in the Old Town — but pick somewhere else if you sleep lightly and do not want to risk a street-facing room.
Book it if you want
- Couples who want a spa and pool after a day in the Old Town
- Winter city breaks, when an indoor pool and sauna come into their own
Pick somewhere else if
- You sleep lightly and do not want to risk a street-facing room
- You need a hotel gym
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What guests actually say
Tripplo’s analysis uses a sample of 65 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +Breakfast that many guests call excellent, with plenty of choice
- +A much-praised restaurant and a bar with a generous cocktail list
- +Fresh food and good morning coffee
- –Several found breakfast disorganised, with slow, muddled service and limited choice
- –Some felt breakfast was overpriced
- –No restaurant or room service late in the evening, and breakfast starts late on weekdays
”Breakfast was excellent with lots of choice.” — guest, translated
Service & staff
- +Warm, friendly and helpful staff, with reception and the concierge singled out
- +Kind, professional bar staff
- +Quick help with requests, such as finding a taxi
- –Several say service falls short of the hotel's class, with no help carrying luggage
- –Some reception staff came across as unfriendly or unhelpful
- –Requests and room service orders handled inconsistently
”The people who work in reception have warm hearts.” — guest, translated
Pools, beach & aquapark
- +A cosy, relaxing spa with a hot sauna and a pool area
- +The spa felt uncrowded, and access was included
- –The spa is on the small side
- –Jacuzzi and steam room not warm enough for some
- –The spa only opens in the afternoon
”The spa was great and very relaxing, while not being crowded.” — guest, translated
The rooms
- +Beautifully decorated, comfortable rooms with very comfortable beds
- +Generously sized rooms, according to several guests
- +Charming period details
- –Some rooms are small and feel dated, with tired bathrooms
- –Missing basics such as a coffee maker, shampoo or enough cups
- –Guests given a different room type or wing from the one they booked
”Rooms were beautifully appointed and comfortable.” — guest, translated
Condition & cleanliness
- +Clean rooms, fresh linen and a well-kept spa
- –Several reports of dust, hairs and sheets that were not clean
- –Worn bathrooms, including mould, a rusty mirror and a broken shower head
”The first room was dusty on the surfaces and baseboards.” — guest, translated
Location
- +In the heart of the Old Town, a block from the main square
- +Everything within walking distance
- +A beautiful historic building
”The location is so convenient for the old city area, we walked all day every day.” — guest, translated
Noise levels
- +Quiet rooms and a calm atmosphere
- –Doors closing in other rooms can be heard and felt
”The rooms are very quiet and the beds are super comfortable.” — guest, translated
Value for money
- +Spa access and bottled water included
- –Several feel the price is too high for what the hotel delivers
- –Breakfast is seen as expensive
”The value for money is not that great.” — guest, translated
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Frequently asked questions
How do guests rate Hotel Telegraaf?
On Booking.com it scores 9.1/10 from 773 guest reviews.
How many stars does Hotel Telegraaf have?
Hotel Telegraaf is a 5-star hotel.
What amenities does Hotel Telegraaf offer?
Hotel Telegraaf offers old Town location, indoor Pool, spa, sauna, hot Tub and restaurant.
Weather & sea temperature — Tallinn
Right now: 11° air · 13° sea
Prices for your dates
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Vene 9, Tallinn City-Centre, 10123 Tallinn, Estonia