In short: Tripplo’s analysis covers a sample of 74 guest reviews of Hotel Kaiserhof Kitzbühel. Guests in the sample highlight Location, Service & staff and Food & restaurants. The most common complaints: No air conditioning, so rooms get very hot in summer. Some guests met reserved, unmotivated or curt reception staff.
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Facts we have checked
- Ski-in/ski-out
- To the nearest lift50 m
- Ski storage
Source: hotel-kaiserhof.at · checked 16 Oct 2026
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Hotel Kaiserhof Kitzbühel is made for guests who want to step out of the door and onto the mountain. The Hahnenkammbahn valley station is about 50 m away, the old town a five-minute walk and the train stop just around the corner, and in winter the hotel works as ski-in/ski-out. Guests speak most warmly about the friendly reception, the excellent breakfast and the spacious, quiet rooms, many with a balcony or terrace facing the mountains, while half board adds an afternoon snack and a multi-course dinner. In summer the same gondola takes hikers up the Hahnenkamm. The weak points are practical: not every room has air conditioning, which some guests felt on hot days, the indoor pool and gym are small, and parking costs extra in a tight garage. Skiers and walkers who want Kitzbühel within easy reach, with traditional Tyrolean comfort, will find it a well-run base.
Guests score it 9.0 out of 10 — the average across the 12 hotels we list in Kitzbühel is 9.0.
- The Hahnenkammbahn is about 50 m away, the train stop about 150 m and the old town a five-minute walk, and guests value being able to ski back to the hotel. In summer the gondola takes hikers up the mountain.
- Guests praise the kindness at reception, staff who are prompt and helpful, and small touches such as a receptionist who speaks French.
- Several guests found their room hot in summer without air conditioning; one spent a first night in such a room with only a fan before moving.
- The indoor pool and the fitness room are on the small side, although guests note the gym is well equipped and open around the clock.
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Should you book it?
Hotel Kaiserhof Kitzbühel is worth booking for skiers who want the Hahnenkammbahn on the doorstep — but pick somewhere else if you are sensitive to heat and travel in high summer.
Book it if you want
- Skiers who want the Hahnenkammbahn on the doorstep
- Travellers who want to explore Kitzbühel on foot, winter or summer
Pick somewhere else if
- You are sensitive to heat and travel in high summer
- You want a large spa and pool to spend whole afternoons in
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What guests actually say
Tripplo’s analysis uses a sample of 74 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A generous, varied breakfast buffet with fresh regional produce
- +Dinners in the restaurant that many guests rated highly
- +A cosy alpine-style restaurant with friendly service at breakfast and the bar
- –Some found the dinners disappointing, and half board was not offered
- –Breakfast felt overpriced when booked separately
- –A few guests found breakfast poor
”The breakfast buffet was huge and delicious, with an excellent variety of choices.” — guest, translated
Service & staff
- +Friendly, helpful reception staff who go out of their way
- +A warm, family-run atmosphere
- +Free cable car tickets for guests and a welcome for dogs and babies
- –Some guests met reserved, unmotivated or curt reception staff
- –Little flexibility when plans changed
”The front desk staff was exceptionally helpful.” — guest, translated
Pools, beach & aquapark
- +A sauna area that many call a highlight, including a steam bath
- +A pleasant indoor pool to cool off in on hot days
- –The pool is small for the size of the hotel
- –Unheated pool water and few loungers in the relaxation room
- –Few extras in the spa, such as tea or snacks
”The sauna area is another highlight, but the pool and pool area are too small for a hotel of this size.” — guest, translated
The rooms
- +Spacious Tyrolean-style rooms with comfortable beds
- +Balconies and terraces with mountain views
- +Renovated bathrooms with rainfall showers
- –No air conditioning, so rooms get very hot in summer
- –High bathtubs that are awkward to climb into, and some rooms have only a tub
- –Hard mattresses and pillows, and some rooms are small
”A spacious Tyrolean-style bedroom kept immaculate every day, a comfortable bed, a superb rainfall shower and a generous bathroom.” — guest, translated
Condition & cleanliness
- +Very clean rooms, kept immaculate every day
- –Parts of the hotel feel dated and in need of renovation
- –A smell of cigarette smoke in one room
”Very clean, but a little dated.” — guest, translated
Location
- +Right by the Hahnenkamm cable car
- +A short walk to the town centre and the station
- +Restaurants close by, yet quiet
- –Some rooms look out over the car park
- –A tight car park with limited spaces
”Excellent location in the centre of town, near the train station and the gondola.” — guest, translated
Noise levels
- +Quiet despite the central location
- –A large building site opposite with construction noise from early morning
- –Street noise in rooms facing the road, especially with the windows open
”Extremely noisy at night.” — guest, translated
Value for money
- +Some guests felt it was good value
- –Many felt the price was too high for what was offered
- –Extra charges for parking and an expensive breakfast
- –Some were asked to pay extra for a room with air conditioning
”The food on both evenings was not up to standard, so the value for money just wasn't there.” — guest, translated
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Frequently asked questions
How do guests rate Hotel Kaiserhof Kitzbühel?
On Booking.com it scores 9.0/10 from 1,445 guest reviews.
How many stars does Hotel Kaiserhof Kitzbühel have?
Hotel Kaiserhof Kitzbühel is a 4-star hotel.
What amenities does Hotel Kaiserhof Kitzbühel offer?
Hotel Kaiserhof Kitzbühel offers Ski-in/Ski-out, indoor Pool, sauna, steam Bath, fitness Room and restaurant.
Weather & sea temperature — Kitzbühel
Right now: 6°
Prices for your dates
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Hahnenkammstraße 5, 6370 Kitzbühel, Austria