In short: Tripplo’s analysis covers a sample of 63 guest reviews of Ambassade Hotel. Guests in the sample highlight Location, Service & staff and Food & restaurants. The most common complaints: Air conditioning often fails, leaving guests with portable units or fans in hot weather; some rooms are cold in winter. Many find the hotel expensive and feel the room did not match the price.
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Ambassade Hotel in Amsterdam is housed in a historic building, offering a unique atmosphere. Guests enjoy city and river views from their rooms.
Rooms feature air-conditioning, private bathrooms, and modern amenities. Additional comforts include bathrobes, minibars, and free WiFi.
The modern and romantic restaurant serves French and international cuisines, including vegetarian, gluten-free, and dairy-free options. Breakfast includes continental and American selections with fresh pastries and warm dishes.
Guests can relax on the terrace, enjoy spa facilities, and participate in activities such as cycling and boating. The hotel offers a fitness centre, games room, and child-friendly buffet.
Located 14 km from Schiphol Airport, the hotel is near attractions like the Anne Frank House (9-minute walk) and Dam Square (700 metres). Guests appreciate the attentive staff and scenic views.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Ambassade Hotel suits travellers who want to wake up on one of Amsterdam's grand canals and explore the city on foot. Set in historic canal houses on the Herengracht, it puts Dam Square and the Anne Frank House within an easy walk, while the street itself stays fairly calm. Guests are warmest about the staff, who are described as delightful and genuinely helpful, and about the atmosphere: an arty lobby, a library overlooking the water and a romantic restaurant with tables along the canal. The canal-house setting also brings its trade-offs. Stairs are everywhere and some are steep, rooms range from spacious to very small, and lower floors can be noisy at night. Prices are high, and several guests felt it. Couples on a romantic city break who value character, service and location will feel at home; anyone who needs step-free access or a large room should weigh those points first.
Guests score it 9.1 out of 10 — the average across the 17 hotels we list in Amsterdam is 9.0.
- Location is the hotel's strongest point in reviews. The Herengracht puts almost everything within walking distance, Dam Square is about 700 metres away and the Anne Frank House around nine minutes on foot, yet guests describe the street itself as fairly quiet.
- Guests say it is the staff who make the stay special: helpful, professional and delightful, from holding luggage before check-in to small gestures such as a keychain memento to take home.
- Several guests found the hotel expensive, and value for money is where reviews are least generous, even though most feel the location and service make up for it.
- The canal-house setting means stairs are everywhere, including at the entrance, and some staircases up to rooms are steep. There is a lift, which guests with limited mobility appreciated, but it does not remove every step.
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Should you book it?
Ambassade Hotel is worth booking for couples on a romantic city break — but pick somewhere else if you have trouble with stairs.
Book it if you want
- Couples on a romantic city break
- Travellers who want to explore the canal belt on foot
Pick somewhere else if
- You have trouble with stairs
- You want a spacious room at a moderate price
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What guests actually say
Tripplo’s analysis uses a sample of 63 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A good breakfast with plenty of choice
- +The restaurant and its canal-side terrace are praised
- +The library bar off the lobby has a lovely atmosphere
- –The residents' bar closes early at weekends
”Breakfast was delicious with a lot of options.” — guest, translated
Service & staff
- +Friendly, professional front desk staff who are always willing to help
- +Thoughtful gestures, from extra fans in a heatwave to a bottle of bubbly for an anniversary
- +Attentive bar staff
- –Some guests found the front desk rude
- –Room changes and rooms not ready on time
- –A few report disagreements over booking terms and refunds
”They were exceptionally friendly, professional, and always willing to help.” — guest, translated
The rooms
- +Beautifully decorated rooms full of character
- +Comfortable beds, and touches such as heated bathroom floors
- –Air conditioning often fails, leaving guests with portable units or fans in hot weather; some rooms are cold in winter
- –Split-level rooms have steep, narrow spiral stairs that some find unsafe
- –Many rooms are small, triples feel cramped, and the booked view is not always provided
”Rooms were worn, and the circular staircases to the bedroom loft were narrow and unsafe for seniors.” — guest, translated
Condition & cleanliness
- +Clean, well-kept rooms
- +Several guests describe their room as spotless
- –Some rooms feel worn or damp
- –Isolated reports of a dirty room and a leaking shower that could not be fixed
”The hotel was very clean and well kept.” — guest, translated
Location
- +Right on a canal in the Nine Streets, at the heart of the city
- +Most sights and shops are within easy walking distance
- +A quick tram ride from the central station
- –Parking is very limited and located away from the hotel
”The location was absolutely perfect, right in the heart of Amsterdam.” — guest, translated
Noise levels
- +Central yet on a fairly quiet street
- –Rooms on the lower floors hear passers-by and traffic at night
- –Poor soundproofing, and in some rooms the windows do not close properly
”We were on the first floor and it was noisy all night long.” — guest, translated
Value for money
- –Many find the hotel expensive and feel the room did not match the price
- –Extra costs, such as a service charge on breakfast and outside parking, add up
”Great location, but not great value for money.” — guest, translated
Pools, beach & aquapark are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is Ambassade Hotel from Amsterdam Schiphol (AMS)?
Ambassade Hotel is approximately 10.4 km from Amsterdam Schiphol (AMS) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Ambassade Hotel?
On Booking.com it scores 9.1/10 from 858 guest reviews.
How many stars does Ambassade Hotel have?
Ambassade Hotel is a 4-star hotel.
What amenities does Ambassade Hotel offer?
Ambassade Hotel offers free Wifi, restaurant, bar, terrace, room Service and airport Shuttle.
Weather & sea temperature — Amsterdam
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Herengracht 341, Amsterdam City Centre, 1016 AZ Amsterdam, Netherlands