In short: Tripplo’s analysis covers a sample of 70 guest reviews of Pestana Amsterdam Riverside. Guests in the sample highlight Service & staff, The rooms and Location. The most common complaints: Several guests waited a long time for their deposit to be refunded. Some rooms were not cleaned properly, with dust and hair left behind.
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This luxury 5-star hotel situated in a monumental building, the former Town Hall and Archive of the Amstel Community. Located near the Albert Cuypmarkt street market this hotel features a variety of facilities including a restaurant, a fully equipped fitness centre, spa and massage services. Pestana Amsterdam Riverside provides rooms with air conditioning. Free WiFi is available throughout the property.
All 154 luxury bedrooms and suites located in the Town Hall, Archive Building offer a flat-screen TV and coffee and tea facilities. Each building gives its own identity to the rooms and suites. The private bathroom is equipped with a shower, a hair dryer and free toiletries. Pestana Amsterdam also offers 16 studios equipped with a kitchenette. Some rooms offer a river view and feature a private bathroom with a bath.
A buffet breakfast can be enjoyed in the breakfast area. ARCHIVE by Pestana restaurant has a patio garden at the hotel. There is an in-house bar and guests can also make use of the business area including 10 meeting rooms. The wellness area in the hotel includes 2 types of saunas, an indoor swimming pool and treatment of massage can be booked for complete relaxation.
Speaking Portuguese and English at the 24-hour front desk, staff are ready to help around the clock. Parking is available on-site.
Heineken Experience is a 18-minute walk from the property, while Carre Theatre is a 12-minute walk away. Hermitage Amsterdam is 1.4 km from the property while Rijksmuseum and Stedelijk museum are only 1.7 km away.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
Pestana Amsterdam Riverside suits travellers who want to come back to calm and space after a busy day in the city. Set in the former town hall and archive on the Amstel, it has spacious, spotless rooms with very comfortable beds, and those on the river side have a view guests call spectacular. The indoor pool, the saunas and the gym are what guests mention most, along with friendly staff, from the doorman to reception, and a delicious breakfast. The main trade-off is location. The hotel sits near the Albert Cuypmarkt rather than in the canal belt, so the tram becomes part of most days, even if many guests enjoy the quieter setting. Some rooms have air conditioning that is noisy or struggles, and at busy times check-in can take a while. For couples and city breakers who value a pool and a large room more than a canal-side address, it makes a relaxed, well-run base.
Guests score it 8.6 out of 10 — the average across the 17 hotels we list in Amsterdam is 9.0.
- Guests call the swimming pool and gym the highlight of the hotel. The pool is described as a good size for a city hotel, guests praise the sauna and spa facilities, and massages can be booked in the wellness area.
- Cleanliness and comfort are where the hotel shines. Guests describe bright, modern rooms with a generous amount of space and very comfortable beds, and one couple was upgraded to a room on the top floor.
- The hotel is on the Amsteldijk near the Albert Cuypmarkt rather than in the old centre, so most guests take the tram to Amsterdam Centraal and the main sights. Many like the quieter setting, but others would rather be within walking distance of the centre.
- Some guests found the air conditioning in their room a little noisy or not strong enough.
Free PDF: what guests really say about Pestana Amsterdam Riverside
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- Pros and cons in every category guests mention
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Should you book it?
Pestana Amsterdam Riverside is worth booking for travellers who want a pool and sauna after a day of sightseeing — but pick somewhere else if you want to walk out of the door into the canal belt.
Book it if you want
- Travellers who want a pool and sauna after a day of sightseeing
- Couples looking for a spacious, quiet room by the river
Pick somewhere else if
- You want to walk out of the door into the canal belt
- You prefer a small, characterful house to a larger hotel
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What guests actually say
Tripplo’s analysis uses a sample of 70 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +Breakfast is good and generous
- +Food and drinks at the bar win praise
- +The new restaurant is well worth trying
- –Room service was unavailable for some guests, and its menu felt limited
- –One guest found breakfast meagre, with eggs that did not taste fresh
”Don't skip the food – both breakfast and the new restaurant are excellent.” — guest, translated
Service & staff
- +Friendly, helpful staff who go out of their way
- +Thoughtful gestures such as upgrades for birthdays and special occasions
- +A warm welcome, even for a wedding-day stay
- –Several guests waited a long time for their deposit to be refunded
- –Slow check-in, and rooms not ready at the promised time
- –Some found staff unfriendly or hard to reach by email and phone
”Amazing staff who go above and beyond.” — guest, translated
Pools, beach & aquapark
- +A clean, quiet pool and sauna area
- +For several guests the pool is the highlight of the hotel
- –The sauna and steam room were sometimes not hot enough or out of order
- –The spa and pool are small, with few loungers
”The swimming pool and gym are both the highlight of the hotel!” — guest, translated
The rooms
- +Spacious, modern rooms with tasteful decor
- +Very comfortable beds and a pillow menu
- +Good showers, and some suites have both a bathtub and a double shower
- –Some guests got a smaller room or twin beds instead of the double they had booked
- –Dim lighting in the evening, plus Wi-Fi and TV that did not always work
- –Air conditioning that kept switching itself back on
”The room was absolutely stunning – the bathtub and double shower were a real luxury for us.” — guest, translated
Condition & cleanliness
- +Very clean, modern rooms and public areas
- +Rooms cleaned to a very high standard
- –Some rooms were not cleaned properly, with dust and hair left behind
- –A room carpet that needed a deep clean
- –The lift was out of order during one stay
”Our room was cleaned to an exceptional standard, and I have an eye for detail.” — guest, translated
Location
- +A calm residential setting by the Amstel
- +Beautiful river views
- +Restaurants nearby and easy public transport into the centre
- –It is a fair way from the centre and the main sights
”A little bit out of the centre, but in a really nice area on the Amstel.” — guest, translated
Noise levels
- +A very quiet hotel in a peaceful neighbourhood
- +Quiet rooms
- –The air conditioning can be a little noisy
”One of the quietest hotels I have ever stayed in.” — guest, translated
Value for money
- +Some felt it was well worth the money, even for a full week
- –Many felt the price was too high for what they got
- –Parking and valet parking are expensive
- –A small charity charge was added to the bill without warning
”This hotel is five-star in price only.” — guest, translated
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Frequently asked questions
How far is Pestana Amsterdam Riverside from Amsterdam Schiphol (AMS)?
Pestana Amsterdam Riverside is approximately 10.6 km from Amsterdam Schiphol (AMS) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Pestana Amsterdam Riverside?
On Booking.com it scores 8.6/10 from 3,086 guest reviews.
How many stars does Pestana Amsterdam Riverside have?
Pestana Amsterdam Riverside is a 5-star hotel.
What amenities does Pestana Amsterdam Riverside offer?
Pestana Amsterdam Riverside offers indoor Swimming Pool, spa, sauna, fitness Centre, free Wifi and restaurant.
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Amsteldijk 67, 1074 HZ Amsterdam, Netherlands