In short: Tripplo’s analysis covers a sample of 57 guest reviews of Alpenhotel Kitzbühel am Schwarzsee. Guests in the sample highlight Location, Food & restaurants and Service & staff. The most common complaints: No air conditioning, so rooms get warm in summer. Restaurant and bar staff are described as unfriendly or inexperienced.
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Facts we have checked
- To the nearest lift2,000 m
- Ski shuttle
Source: alpenhotel-kitzbuehel.at · checked 16 Oct 2026
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Alpenhotel Kitzbühel am Schwarzsee is made for guests who want Kitzbühel's nature more than its nightlife. The hotel stands on the shore of the Schwarzsee, about 2 km from the centre, renovated in 2021 with spacious, modern rooms and balconies looking over the lake and the mountains. Guests speak most warmly about the setting, the friendly staff and the breakfast, and the spa with its lake sauna and pool rounds off the day. In winter a free shuttle takes skiers to the Fleckalmbahn and a cross-country trail starts close to the hotel, while in summer guests swim in the lake and borrow bicycles for free. The trade-off is distance: the shuttle does not run into Kitzbühel, the walk takes about half an hour, and the single restaurant has a short menu and closes early. There is no air conditioning either. Couples who want calm, views and a good spa will find it a peaceful base.
Guests score it 9.1 out of 10 — the average across the 12 hotels we list in Kitzbühel is 9.0.
- The hotel sits right by the Schwarzsee, surrounded by mountains, forest and meadows, and guests say the photos do not do the views justice. Hotel guests can swim in the lake with free loungers and parasols.
- Guests describe the staff as exceptionally friendly and attentive, and returning guests mention the personal care they receive on each stay.
- The centre is about 2 km away, around half an hour on foot, and guests note that the hotel shuttle does not run into Kitzbühel and stops in the late afternoon. Most guests rely on a car, a taxi or the train from the nearby Schwarzsee stop.
- There is one restaurant with a short menu, and the kitchen and room service close at 21:30. One guest found the first dinner slow, and the spa closes at 19:00 with no changing room.
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Should you book it?
Alpenhotel Kitzbühel am Schwarzsee is worth booking for couples who want lake views, nature and a calm spa — but pick somewhere else if you want to walk into Kitzbühel for dinner and nightlife.
Book it if you want
- Couples who want lake views, nature and a calm spa
- Cross-country skiers and summer guests who want to swim and cycle from the door
Pick somewhere else if
- You want to walk into Kitzbühel for dinner and nightlife
- You want a wide choice of restaurants in the hotel
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What guests actually say
Tripplo’s analysis uses a sample of 57 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A generous breakfast buffet with plenty of choice
- +Dinner and the kitchen as a whole win high praise
- +Half board includes a light afternoon snack between breakfast and dinner
- +A good wine list with plenty of Austrian wines
- –Only a handful of main courses to choose from at dinner
- –Dinner service was chaotic or slow on some evenings
- –The restaurant and room service close early in the evening
”The evening meal was truly, absolutely fantastic.” — guest, translated
Service & staff
- +Friendly, attentive staff who make guests feel valued
- +A helpful reception and a welcoming sommelier
- +Personal touches such as a welcome drink and home-baked bread to take home
- –Restaurant and bar staff are described as unfriendly or inexperienced
- –Slow check-in and no turndown service
- –One family felt children were not very welcome
”The staff are very attentive and friendly; you feel truly valued as a guest and every wish is met.” — guest, translated
Pools, beach & aquapark
- +An outdoor pool looking out over the lake
- +A spacious, spotless spa that guests love to unwind in
- –Spa and sauna hours are short, closing early evening and opening late
- –No indoor pool, so you cross an open terrace to reach the water, even in the cold
- –The pool water can be cool and the spa has no changing room
”A wonderful pool with a view of the lake.” — guest, translated
The rooms
- +Large, modern and tastefully furnished rooms
- +Junior suites with forest quiet and lake views
- +Some rooms have their own sauna
- –No air conditioning, so rooms get warm in summer
- –Bedding, pillows and bathrobes could be of better quality
- –Towels are small or in short supply
”The junior suite was superb, with the quiet of the forest and a view of the lake.” — guest, translated
Condition & cleanliness
- +Exceptionally clean and well maintained throughout
- +A recently renovated hotel with lots of well-kept wood
- –One guest found the bathroom left uncleaned from the day before
- –Insects in the room
”Everything was exceptionally clean, well maintained and comfortable.” — guest, translated
Location
- +Right on the Schwarzsee, with a walking path around the lake
- +Surrounded by mountains, forest and meadows
- +Kitzbühel is within walking distance, and the nearby train station is handy
- –Fairly far from town, with no shuttle, so taxis add up
- –The walk back from town is unlit at night
”Best location, right on the Schwarzsee, pure idyll and nature.” — guest, translated
Noise levels
- +Peaceful surroundings with the quiet of the forest
- –Without air conditioning you sleep with the window open and can hear people at night
- –Events by the lake can be loud late into the night
”No air con, so you need to keep the window open and can hear people during the night.” — guest, translated
Value for money
- +Some guests feel you get more than you expect for the price
- –Several guests find it too expensive for what is offered
- –Limited spa hours and few dinner choices feel disappointing at this price
”A nice hotel, but too expensive for what it offers.” — guest, translated
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Frequently asked questions
How do guests rate Alpenhotel Kitzbühel am Schwarzsee?
On Booking.com it scores 9.1/10 from 318 guest reviews.
How many stars does Alpenhotel Kitzbühel am Schwarzsee have?
Alpenhotel Kitzbühel am Schwarzsee is a 4-star hotel.
What amenities does Alpenhotel Kitzbühel am Schwarzsee offer?
Alpenhotel Kitzbühel am Schwarzsee offers lakeside, private Lake Access, pool, spa, fitness Room and restaurant.
Weather & sea temperature — Kitzbühel
Right now: 6°
Prices for your dates
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Seebichlweg 37a, 6370 Kitzbühel, Austria