Lesante Cape - The Leading Hotels of the World

“I barely write reviews if I stay at hotels; however, this one must be written due to the fact that the recent stay at Lesante Cape was truly outstanding. I have been to several luxury hotels in the past and must firstly say that the service of the hotel has been immaculate, with the service starting to surprise me at the breakfast; orange juice and water have been refilled once your glass was empty immediately. Every person working at Lesante Cape has been extremely ambitious and kind, always giving their best. This ranges from the staff at Novita Pool bar & restaurant to the cleaning lady, who has been extremely kind and went beyond to organize a brush from an external store. Our assistant from Guest Relations has been so amazing, noticing every small detail about us and asking us if everything was fine, visiting us every dinner, and managing reservations and external boat trips. The rooms were amazing, with beautiful baths, very comfortable beds, daily perfectly timed housekeeping service, and daily pool cleaning for the private pool. Every day I felt welcomed by the amazing staff who made my stay amazing. I would definitely come back and would recommend this hotel.”

“Exceptional and excellent hotel with 5 star service and amenities. We stayed last month and it was incredible. The staff were amazing, service was impeccable and we will definitely return. It was our first time here and we were impressed with the facilities, the pools, beach, room and restaurants. We want to give credit to Ellie who served us by the pool and was incredible. Also to Nick who served us at the Taverna for dinner, he was incredible too. Thank you for making our stay memorable! Highly recommend!”

“Our first impression of the hotel was positive. The property is  clean, and has a lovely, pleasant scent throughout. However, already on the first day we started to feel that the service did not quite meet the standard we expected. The staff often seemed rather cold and distant, and the overall service felt quite inattentive. On our first evening, we were given a dinner bill that included drinks we had not ordered. At breakfast, the service was also very slow and not very attentive. Nobody came to check whether everything was fine, and we often had to wait quite a long time simply to place an order. There were also several unnecessary complications during our stay. At one point, we were given incorrect information regarding our payment and the charges for the apartment. Unfortunately, despite the misunderstanding being caused by the information provided to us, nobody took responsibility for the situation or offered any form of compensation or gesture to make up for it. On the positive side, the beach was nice, the rooms were comfortable and well maintained, and we really enjoyed the massages. However, the spa itself could be improved, and the communication in English with some members of the spa staff was quite difficult. Overall, the hotel is beautiful and has many positive aspects, but the level of service and attention to guests did not match the standard we expected from a property of this kind. With more attentive, professional, and guest-oriented service, the experience could be significantly better.”

“The location and the rooms are beautiful. The hotel can be booked through The Leading Hotels of the World, and therefore it must be measured against the standards one would reasonably expect from such a collection. The price to performance ratio is not justified in any respect. However, the food at the Greek evening on Friday was unfortunately not satisfactory. It was really boring and unimaginative, and the dessert was extremely carelessly presented. We also spoke to two other families who felt exactly the same way. Because of this experience, we have decided not to eat at the hotel for the rest of our stay and will be having dinner outside for the remaining seven nights. There are two jetties down at the beach, each with sun loungers. Unfortunately, guests reserve these loungers early in the morning, even before breakfast. This means that if you come to the beach after breakfast, at around 10 a.m., there is not a single sun lounger left. I even saw a member of staff reserving three sun loungers for guests by placing various items on them. The only option is to lie by the pool. I find it absolutely unacceptable that, in a five star hotel, guests are allowed to reserve sun loungers early in the morning before breakfast. This should not be permitted in a resort of this standard. We have also already spoken to the concierge and raised several of our concerns with them directly. There are a few other minor issues as well, but these are not particularly significant compared to the points mentioned above.”

“We had one of the most wonderful stays at a resort we have had at Lesante Cape. The food was excellent, the breakfast was amazing, service was detailed and attentive, and the facilities were great. It is obvious that Lesante Cape care very much about the facilities, gardens, and overall guest satisfaction. Highly recommend their fine dining restaurant, Fiore, which we were blown away with our meal there. Have a look at the photos - it is absolutely a big vibe. Can’t wait to come back one day!”