In short: Tripplo’s analysis covers a sample of 70 guest reviews of GRAND ELYSEE Hamburg. Guests in the sample highlight Service & staff, Location and The rooms. The most common complaints: Many complaints of unfriendly or slow front-desk service. Signs of age and wear, including stained carpets and dust.
Free PDF: the Tripplo report on GRAND ELYSEE Hamburg Free · instant download
This 5-star hotel in Hamburg's Rotherbaum district offers free high-speed WiFi, 3 Restaurants, 2 bars, 1 Cafe and a luxurious spa with indoor swimming pool. The Alster Lake and Jungfernstieg shopping district are less than a 15-minute walk away.
The bright and spacious rooms at Grand Elysée are elegantly furnished. All rooms are air conditioned and include a flat-screen TV, satellite sports channels, an entertainment system and a modern bathroom.
Guests enjoy a spacious wellness area in the 1000 m² Elyseum Wellness & Spa with an indoor pool, saunas, one hot tube and gym.
The Grand Elysée Hamburg offers European specialities in Theo's, Piazza Romana and the Brasserie Flum. Drinks and snacks are also served in the Boulevard Café, Oyster Bar and the Bourbon Street Bar, where live jazz is also played.
Hamburg’s CCH Congress Centre and the Dammtor Train Station are 400 metres from the Grand Elysée Hamburg.
Grand Elysée Hamburg offers a Boutique called Stilhouse Blocker with exclusive fashion.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
GRAND ELYSEE Hamburg is a big, full-service five-star hotel for travellers who want everything under one roof. It stands in Rotherbaum, 400 metres from Dammtor station and within a short walk of the Alster, and guests praise the location, the friendly and professional staff, and rooms that are spacious, comfortable and kept spotless. The 1,000 m² spa, with an indoor pool, saunas and a hot tub, is what sets it apart, and three restaurants, a café and several bars, one with live jazz, mean you rarely need to go out to eat. The weak spot is value. Prices are high, and guests notice when the details slip: a breakfast buffet some find short on healthier options, coffee that has to be ordered at busy times, and a front desk that can be slow or a little abrupt. If a central, well-connected base with a proper spa is what you need, it delivers; if you are counting every euro, Hamburg has more modest options.
Guests score it 8.9 out of 10 — the average across the 10 hotels we list in Hamburg is 9.1.
- The 1,000 m² Elyseum spa is a highlight for many guests. They mention the indoor pool, the hot tub, the saunas and the gym, and one guest described a massage there as wonderfully calming.
- Dammtor station and the CCH are 400 metres away, the Alster and Jungfernstieg are within a short walk, and guests appreciate the easy access to trains, taxis and public transport, as well as the green park next door.
- Value for money is where guests are most critical. Several find the prices high, and one missed an evening turndown service at this level.
- Some guests would like healthier choices at the buffet, one found bread that was hard and a toaster that did not work, and coffee and tea are ordered from the staff, which means waiting when it is busy.
Free PDF: what guests really say about GRAND ELYSEE Hamburg
The Tripplo Report gathers the whole analysis in one PDF, ready in seconds.
- Pros and cons in every category guests mention
- The complaints that come up again and again
- Room guide and price analysis
- Alternatives worth comparing
Free · instant download
Should you book it?
GRAND ELYSEE Hamburg is worth booking for travellers arriving by train or attending events at the CCH — but pick somewhere else if you are looking for good value above all.
Book it if you want
- Travellers arriving by train or attending events at the CCH
- Guests who want a spa and several restaurants in the same building
Pick somewhere else if
- You are looking for good value above all
- You want a small, intimate hotel
No fees from Tripplo – you book directly with our partner
What guests actually say
Tripplo’s analysis uses a sample of 70 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An excellent, varied breakfast buffet
- +Restaurants on site, and live music at the bar some evenings
- +Several guests enjoyed their dinners
- –Brasserie dinners are criticised as bland and overpriced
- –Breakfast can be crowded, with queues and waits for drinks
- –Some found the produce ordinary for a hotel of this class
”Breakfast was excellent – it left nothing to be desired.” — guest, translated
Service & staff
- +Friendly, professional staff, especially at the front desk
- +Early and late check-in, and a warm welcome for dogs and babies
- +Some guests were upgraded
- –Many complaints of unfriendly or slow front-desk service
- –Billing problems, such as card holds not released and invoices not sent
- –Complaints are not always followed up, for example about noise
”Staff were very friendly and professional.” — guest, translated
Pools, beach & aquapark
- +A lovely indoor pool with a jacuzzi and sauna
- +A family-friendly spa area
- –Some found the pool water cool and the loungers all taken
”The pool, the jacuzzi and the sauna.” — guest, translated
The rooms
- +Large, luxurious rooms with spacious marble bathrooms
- +Comfortable beds and bright rooms
- +Some guests received a welcome upgrade
- –Some rooms feel dated
- –Air conditioning or heating did not always work
- –No coffee machine in some rooms, and no bathtub
”Rooms are large and luxurious, and the bathrooms are large, marbled and super-sized.” — guest, translated
Condition & cleanliness
- +Very clean, with beautiful interiors
- +Some areas have recently been renovated
- –Signs of age and wear, including stained carpets and dust
- –Rooms were not cleaned on some days
- –The spa area needs renovating, and a couple of guests saw a mouse
”Very clean and extremely beautiful inside the building.” — guest, translated
Location
- +Next to the Alster and the Planten un Blomen park, close to the city centre
- +Easy access to public transport and the congress centre
- +A quiet residential setting
- –The city centre is a fair walk away
”Parks, the Alster and Planten un Blomen are practically right outside the door.” — guest, translated
Noise levels
- +Many found their room and the area quiet
- –Noise from events and parties in the hotel late into the night
- –Building work in the hotel during the day
- –The restaurants and breakfast room can get loud
”Because of a party, it was so loud until the early hours that sleep was out of the question.” — guest, translated
Value for money
- +Some felt it was good value
- –Expensive given the age and condition of the hotel
- –Breakfast adds a lot to the bill
- –Dinner in the brasserie is overpriced
”Slightly on the pricey side, especially adding breakfast to the cost.” — guest, translated
No fees from Tripplo – you book directly with our partner
Frequently asked questions
How far is GRAND ELYSEE Hamburg from Hamburg Airport (HAM)?
GRAND ELYSEE Hamburg is approximately 7.4 km from Hamburg Airport (HAM) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate GRAND ELYSEE Hamburg?
On Booking.com it scores 8.9/10 from 2,627 guest reviews.
How many stars does GRAND ELYSEE Hamburg have?
GRAND ELYSEE Hamburg is a 5-star hotel.
What amenities does GRAND ELYSEE Hamburg offer?
GRAND ELYSEE Hamburg offers indoor Swimming Pool, spa, sauna, fitness Centre, free Wifi and 3 Restaurants.
Weather & sea temperature — Hamburg
Right now: 11°
Prices for your dates
No fees from Tripplo – you book directly with our partner
We may earn a commission if you book through this link – at no extra cost to you, and it never affects our rankings.
Loading map...
Rothenbaumchaussee 10, Rothenbaum, 20148 Hamburg, Germany