In short: Tripplo’s analysis covers a sample of 72 guest reviews of Berghotel Schmittenhöhe. Guests in the sample highlight Location, Service & staff and Food & restaurants. The most common complaints: Several guests found dinner disappointing, with a small menu and dishes served lukewarm. No fridge, kettle or drinking water in the room.
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Facts we have checked
- Ski-in/ski-out
Source: berghotel-schmittenhoehe.at · checked 16 Oct 2026
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Berghotel Schmittenhöhe is about the location. It stands at 2,000 metres beside the top station of the Schmittenhöhebahn, so in winter you can ski from the door after breakfast and in summer walk straight onto hiking trails, with views down to Zell am See. Guests praise the staff, the dinners and the rooms, renovated in 2018, and the spa with its saunas is often quiet. Dog owners feel welcome, and in a summer heatwave the altitude is a relief. Life on the summit has its rules. The hotel can only be reached by cable car, which runs during the day only, so evenings in town are not really an option and arrival times need planning. Some guests found the mattresses soft and the breakfast average, and the fitness room is small. Skiers and hikers who want to wake up on the mountain will love it; those who want restaurants on the doorstep should stay in town.
Guests score it 9.3 out of 10 — the average across the 8 hotels we list in Zell am See–Kaprun is 9.1.
- The location is what guests talk about first: views over the mountains and down to Zell am See, a peaceful atmosphere and, in summer, cooler air than in the valley.
- The hotel sits next to the top station of the Schmittenhöhebahn, so in winter you can put your boots on after breakfast and ski off. In summer, hiking trails start right outside.
- The hotel can only be reached by cable car, which runs during the day only, so arrivals, departures and evenings in town depend on its times. One guest was told on arrival day that the last ride up was earlier than they had read.
- Several guests found the mattresses soft, which may not suit anyone with back problems, and one found the room too warm at night. Smoke from neighbouring balconies bothered one guest.
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Should you book it?
Berghotel Schmittenhöhe is worth booking for skiers who want to be first on the slopes in the morning — but pick somewhere else if you want to go down to Zell am See for dinner.
Book it if you want
- Skiers who want to be first on the slopes in the morning
- Summer hikers and dog owners who want peace above the valley
Pick somewhere else if
- You want to go down to Zell am See for dinner
- You need a firm mattress
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What guests actually say
Tripplo’s analysis uses a sample of 72 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A plentiful, very good breakfast with freshly made egg dishes
- +Tasty multi-course dinners that many guests praise
- +Hearty meals that hit the spot after a day on the slopes
- –Several guests found dinner disappointing, with a small menu and dishes served lukewarm
- –Little choice for vegetarians and at lunchtime
- –The bar and restaurant close early, and breakfast starts fairly late for skiers
”Breakfast is very good and plentiful, with something for everyone. Dinner was also very tasty, but could have been a little more.” — guest, translated
Service & staff
- +Friendly, attentive staff who share tips for your day
- +The manager personally checks that guests are happy
- +Smooth arrangements for parking, luggage and the gondola
- –The restaurant can be understaffed, with long waits between courses
- –Some found staff curt or disorganised
- –Check-in at the valley station, with little guidance once you reach the top
”The welcome was warm and wonderful, with lots of tips. The boss personally asks how his guests are doing.” — guest, translated
The rooms
- +Comfortable, modern rooms, some with a huge bathroom
- +Breathtaking views of the Alps straight from the bed
- +Spacious family rooms and suites
- –No fridge, kettle or drinking water in the room
- –Some bathrooms feel dated, with faulty showers
- –A few found the mattresses or pillows uncomfortable
”The view is magnificent, a very comfortable room with a huge bathroom, and breakfast and dinner were delicious.” — guest, translated
Condition & cleanliness
- +A modern, stylishly renovated hotel
- +Very clean and well kept, according to many guests
- –Some reported dirty windows and floors and only minimal room cleaning
- –Parts of the hotel are showing their age
- –Cooking smells can drift into the corridors
”The location is perfect, the view and the peace! The whole hotel was very clean and well kept.” — guest, translated
Location
- +A spectacular mountain-top setting with panoramic views over the Alps and the lake
- +Ski-in, ski-out access and hiking trails right from the door
- +Once the last gondola has gone, the mountain belongs to hotel guests
- –Access is by gondola only, with limited operating hours
- –Little to do in the evening, as you are cut off from the town
”A stunning place with the best view imaginable from the room. We were lucky with the weather and the view stretched for miles.” — guest, translated
Noise levels
- +A very quiet, restful setting
- +A peaceful retreat away from the crowds
- –Clattering dish trolleys in the dining room and loud music at the après-ski bar
”The quiet location, the architecture and the friendly, very competent team won us over.” — guest, translated
Value for money
- +Parking, the gondola and extras such as a lake cruise are included
- –Some feel the food and service do not match the price
- –Several found it poor value for money overall
”Nice location. Poor value for money.” — guest, translated
Pools, beach & aquapark are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How do guests rate Berghotel Schmittenhöhe?
On Booking.com it scores 9.3/10 from 1,014 guest reviews.
How many stars does Berghotel Schmittenhöhe have?
Berghotel Schmittenhöhe is a 4-star hotel.
What amenities does Berghotel Schmittenhöhe offer?
Berghotel Schmittenhöhe offers ski-to-door Access, spa, fitness Centre, 3 Restaurants, bar and free Wifi.
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Schmitten 20, 5700 Zell am See, Austria