In short: Tripplo’s analysis covers a sample of 56 guest reviews of The Peninsula London. Guests in the sample highlight Service & staff, Location and The rooms. The most common complaints: Service and replies to calls from the room are sometimes slow. Some returning guests found housekeeping less thorough than before.
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The Peninsula London offers a 5-star experience in London city centre. Guests enjoy spa facilities, an indoor swimming pool, sauna, sun terrace, restaurant, bar, and free WiFi.
Rooms feature air-conditioning, bathrobes, tea and coffee makers, hairdryers, work desks, seating areas, free toiletries, TVs, and wardrobes. Additional amenities include balconies, spa baths, kitchens, refrigerators, dishwashers, and interconnected rooms.
The family-friendly restaurant serves Chinese, British, international, and Cantonese cuisines. Dining options include brunch, lunch, dinner, high tea, and cocktails. Breakfast is available as continental, full English/Irish, or Asian.
Located less than 1 km from Buckingham Palace and 16 km from London City Airport, the hotel is near attractions such as Harrods (16-minute walk) and Trafalgar Square (2.3 km). Boating is available in the surroundings.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
The Peninsula London is for travellers who expect five-star service to be noticed. It stands on Grosvenor Place, less than 1 km from Buckingham Palace, and guests praise the staff above everything else, from the door and the concierge to room service. The rooms are large, quiet and carefully equipped, and the indoor pool, spa and gym give a city stay something extra. Guests also enjoy the 8th-floor bar with its view over London and a breakfast that rarely disappoints. The price is the main trade-off. Value for money is where guests are most critical, even when they say the stay was worth it. The lobby lounge divides opinion, and a few smaller details, such as a slow wait for bags at check-out or a limited pillow choice, fall short of the rest. Travellers who put comfort and service first will find a calm, polished base; those counting every pound may look elsewhere.
Guests score it 9.6 out of 10 — the average across the 31 hotels we list in London is 9.3.
- Service is what guests mention first and most often: a smooth check-in, helpful reception and door staff, an impeccable concierge and a team that arranged on-site parking. One guest who regularly stays at other five-star hotels felt the staff here stood out.
- Rooms are described as big, comfortable and immaculate, with good soundproofing and careful attention to detail, so that everything a guest might need is already in place. Guests also praise room service as fast and the food it brings as delicious.
- Value for money is where guests are clearly most critical. Several add that the stay was worth it, but the cost comes up again and again.
- Some guests did not warm to the lobby concept, found the afternoon tea area less luxurious than the rest of the hotel, or wished the lobby lounge stayed open later in the evening.
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Should you book it?
The Peninsula London is worth booking for travellers who put service and comfort before price — but pick somewhere else if you judge a hotel mainly on value for money.
Book it if you want
- Travellers who put service and comfort before price
- Guests who want a pool and spa in central London
Pick somewhere else if
- You judge a hotel mainly on value for money
- You want a lively lobby lounge late into the evening
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What guests actually say
Tripplo’s analysis uses a sample of 56 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A tasty breakfast and excellent room service
- +Good restaurants within the hotel
- +A lovely top-floor bar with views over the city
- –Breakfast is served in the lobby, which some find lacks atmosphere
- –One guest was disappointed by breakfast
”Tasty breakfast and room service.” — guest, translated
Service & staff
- +Exceptionally warm, attentive and professional staff
- +Personal touches such as welcome treats, arranged parking and amenities for dogs
- +A friendly welcome from the door team and reception
- –Service and replies to calls from the room are sometimes slow
- –Billing errors at check-out, with meals charged more than once
- –Some missed small gestures, such as help with luggage on arrival
”The staff are so friendly! He made our stay so special. Service is impeccable.” — guest, translated
Pools, beach & aquapark
- +An outstanding gym and swimming pool
- +A spa that regular guests love
- –Saunas and steam room sit in separate men's and women's changing rooms, so couples cannot use them together
- –Small, cramped changing rooms, an overly bright pool area and a tiny relaxation room
- –Disappointing massages for one couple
”Pure heaven: great service, spa, pool. Love it!” — guest, translated
The rooms
- +Spacious, modern rooms with great attention to detail
- +Comfortable and well equipped, with a walk-in wardrobe and a bidet
- +Beautiful views from some rooms
- –In-room technology such as the tablet, TV and phone does not always work
- –Mattresses that some find too firm, and a limited choice of pillows
- –Small gaps, such as no tea in the room or no adapters for European plugs
”The rooms are big and comfy. And most importantly, the bathroom has a bidet.” — guest, translated
Condition & cleanliness
- +A new, modern hotel finished to a very high standard
- +Very clean rooms and public areas
- –Some returning guests found housekeeping less thorough than before
- –Unpleasant smells in places, such as a sink, the gym or the lobby
”Modern, clean and luxurious.” — guest, translated
Location
- +A prime location in the heart of London
- +A location that many guests single out as a highlight
- +On-site parking can be arranged
”A fantastic hotel in the heart of London, with a superb location.” — guest, translated
Value for money
- +Expensive, but several guests feel it is worth every penny
- –Spa treatments are very expensive
- –Some feel the small issues mean it does not offer value for money
”Everything was great but expensive. Only the cost, but it was still worth it.” — guest, translated
Noise levels are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is The Peninsula London from Heathrow Airport (LHR)?
The Peninsula London is approximately 21 km from Heathrow Airport (LHR) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate The Peninsula London?
On Booking.com it scores 9.6/10 from 291 guest reviews.
How many stars does The Peninsula London have?
The Peninsula London is a 5-star hotel.
What amenities does The Peninsula London offer?
The Peninsula London offers indoor Pool, spa, sauna, fitness Centre, free Wifi and restaurant.
Weather & sea temperature — London
Right now: 9°
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1 Grosvenor Place, Westminster Borough, London, SW1X 7HJ, United Kingdom