In short: Tripplo’s analysis covers a sample of 60 guest reviews of The Ivens, Autograph Collection. Guests in the sample highlight Service & staff, Location and Food & restaurants. The most common complaints: Many rooms are small, with little room for luggage or clothes. A high price for rooms that are often small.
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The Ivens, Autograph Collection in Lisbon offers a 5-star experience with a fitness centre, restaurant, bar, and free WiFi. Guests enjoy air-conditioning, balconies with city views, and free on-site private parking.
The hotel features a 24-hour front desk, electric vehicle charging station, family rooms, and room service. Additional amenities include a fitness centre, restaurant, bar, and free WiFi.
Located in the city centre, The Ivens is a short walk from Dona Maria II National Theatre (700 metres), Rossio (600 metres), and Commerce Square (700 metres). St. George's Castle is 1.3 km away, and Humberto Delgado Airport is 8 km from the property.
Guests particularly praise the staff and service, the restaurant, and the variety of food and drink options nearby.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
The Ivens, Autograph Collection is best for travellers seeking private balconies in the cultural heart of the city. The property offers rare complimentary on-site private parking and historic views. Prospective guests should note the active central neighbourhood can be noisy, and there are limited on-site wellness facilities.
Guests score it 9.1 out of 10 — the average across the 19 hotels we list in Lisbon is 9.1.
- Finding secure, complimentary private parking in central Lisbon is notoriously difficult. The hotel provides on-site spaces and an electric vehicle charging station, making it highly convenient for those touring Portugal by car.
- Select guest rooms feature private balconies that offer sweeping views over Lisbon's red-tiled roofs. It provides a peaceful outdoor vantage point to enjoy the capital's famous morning light and Atlantic breeze.
- Given the hotel's vibrant downtown setting, street noise can occasionally reach the lower-floor rooms during peak hours. Travelers sensitive to sound may want to request a room on a higher floor or facing the courtyard.
- While the property offers sophisticated dining and elegant rooms, it lacks a dedicated full-service spa facility on site. The concierge team can, however, arrange premium in-room treatments or recommend nearby luxury spas.
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- Pros and cons in every category guests mention
- The complaints that come up again and again
- Room guide and price analysis
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Should you book it?
Book it if you want
- Food lovers who want an Italian grill osteria and a raw-seafood Crudo Bar under one roof
- Design lovers who want an explorer-themed cabinet of curiosities with maps, fossils and tropical plants
- Couples who want an Ivens Balcony room in a 19th-century building in Chiado
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Prices at The Ivens, Autograph Collection
When we last checked (23 October 2026), a 2-night stay for two adults cost from €1,076 in total (€538 per night).
Across our last 30 daily price checks, the nightly rate has ranged from €518 to €958.
Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.
What guests actually say
Tripplo’s analysis uses a sample of 60 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +The in-house restaurant and bar are praised for their food and cocktails
- +An excellent breakfast with both a buffet and dishes to order, built around fresh local produce
- –Hotel guests are not guaranteed a table at the restaurant or a seat in the busy bar
- –A slow breakfast service that some find disappointing
”Dinner at Rocco's was excellent, the complimentary breakfast was amazing, and the bar was the most wonderful I have ever been to.” — guest, translated
Service & staff
- +Genuinely friendly, attentive staff who make you feel welcome from the start
- +Thoughtful touches such as daily notes, turndown gifts and treats for special occasions
- +Staff who go the extra mile, from early upgrades to helping guests who fall ill
- –Uneven service, with some staff coming across as cold or forced
- –Requests that go unresolved, including a reserved room not being provided
- –No way to freshen up after a late check-out without paying for another night
”The staff were genuinely friendly and attentive, which made everything feel easy from the start.” — guest, translated
The rooms
- +Beautifully designed, comfortable rooms full of thoughtful details
- +Excellent beds, quality linen and fine toiletries
- –Many rooms are small, with little room for luggage or clothes
- –Rooms that disappoint against what was booked, such as an unusable balcony
- –Heating that cannot be adjusted and little space around the sink
”The room was spacious and beautifully designed, and the bed was incredible.” — guest, translated
Condition & cleanliness
- +Spotless rooms, with housekeeping twice a day
- +A new, stylish and well-kept hotel
- –Housekeeping that forgot towels, soap and water for one guest
”The room was immaculately clean and tidy.” — guest, translated
Location
- +Right in Chiado, in the heart of Lisbon
- +Within walking distance of restaurants, shops and the main sights
”The location is unbeatable, right in Chiado, perfect for exploring Lisbon on foot.” — guest, translated
Noise levels
- +Quiet nights thanks to good double glazing
- +A calm atmosphere despite the central setting
- –Noise from corridors and staff areas early in the morning
- –Street-facing rooms that stay noisy late into the night
”Great double glazing, really quiet at night.” — guest, translated
Value for money
- –A high price for rooms that are often small
- –Extras charged on top, from breakfast to minibar snacks
- –Paid upgrades, such as a balcony or a view, that fall short
”Such bad value: the size of the bedroom, the lack of wardrobe space, the lack of space.” — guest, translated
Pools, beach & aquapark are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is The Ivens, Autograph Collection from Lisbon Airport (LIS)?
The Ivens, Autograph Collection is approximately 7.2 km from Lisbon Airport (LIS) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate The Ivens, Autograph Collection?
The Ivens, Autograph Collection is rated 4.7 out of 5 on Google, based on 653 reviews. On Booking.com it scores 9.1/10 from 191 guest reviews.
How many stars does The Ivens, Autograph Collection have?
The Ivens, Autograph Collection is a 5-star hotel.
What amenities does The Ivens, Autograph Collection offer?
The Ivens, Autograph Collection offers free parking, free Wifi, breakfast, air conditioning, city view and balcony.
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