In short: Tripplo’s analysis covers a sample of 48 guest reviews of The Connaught. Guests in the sample highlight Service & staff, Location and Food & restaurants. The most common complaints: Very expensive, with additional service charges on top. Rooms can be small, partly because of the historic building.
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From arrival, guests receive bespoke butler and concierge services at the elegant Connaught.
Connaught Bar, Coburg Bar and Red Room surround guests with stylish décor and serve mouth-watering cocktails and fine wines.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
The Connaught is a hotel for travellers who judge a stay by its service. From its address on Carlos Place in Mayfair, it offers butler and concierge care, a fine-dining restaurant, three bars known for their cocktails and a spa with an indoor pool. Guests speak most warmly about the staff, whom they describe as capable, kind and personal, and about a breakfast they remember long after checking out. Many come back again and again, and some choose the hotel for engagements and anniversaries. The trade-offs are space and cost. Rooms in the historic building are compact, and guests are frank that the stay is very expensive. The fine dining also divides opinion, with a few finding it overrated. For couples and anyone else who wants a central base and attentive staff, it is a polished choice; anyone after a large room for the money will find better value elsewhere in London.
Guests score it 9.7 out of 10 — the average across the 31 hotels we list in London is 9.3.
- The staff are praised again and again: guests describe them as knowledgeable, kind and ready to go out of their way, and say nothing was too much trouble. Butler and concierge services are part of every stay, and guests celebrating anniversaries mention thoughtful surprises.
- Guests find the Carlos Place address convenient for the rest of London, with Mayfair on the doorstep and taxis easy to find outside the door.
- Several guests note that standard rooms are on the small side, which they put down to the historic building; in one case the large bed took up much of the space. Most say it did not spoil the stay, but travellers who need room to spread out should look at a larger category.
- Guests are frank that a stay here is very expensive, and value for money is where they are most critical, even though most still feel the experience justifies the cost.
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- Pros and cons in every category guests mention
- The complaints that come up again and again
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Should you book it?
The Connaught is worth booking for travellers who put personal service ahead of room size — but pick somewhere else if you want a spacious room for your budget.
Book it if you want
- Travellers who put personal service ahead of room size
- Couples marking a special occasion in London
Pick somewhere else if
- You want a spacious room for your budget
- Value for money matters more to you than service and address
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What guests actually say
Tripplo’s analysis uses a sample of 48 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An excellent breakfast made with high-quality ingredients
- +Great bars and cocktails
- +A choice of restaurants on site that many guests rate highly
- –Some found the signature restaurant overrated
- –A few miss the former restaurant and found the food good rather than outstanding
”The food is very good and the cocktails are great.” — guest, translated
Service & staff
- +Warm, attentive staff who quickly learn guests' names
- +Special touches that make celebrations such as anniversaries memorable
- +Staff go out of their way, even opening the pool early on request
- –Small slip-ups such as luggage delivered to the wrong room
- –One guest felt the staff's manner with guests could improve
”The staff learned our names quickly and provided exceptional, caring service.” — guest, translated
The rooms
- +Elegant, very comfortable rooms
- +Comfortable beds and spacious, well-equipped bathrooms
- –Rooms can be small, partly because of the historic building
- –Disappointing showers, including no hand shower
- –Kettle and coffee machine only on request
”Very comfortable bed, and the bathroom was spacious and very well equipped.” — guest, translated
Condition & cleanliness
- +Spotlessly clean throughout
- +Great attention to detail and cosy, well-kept furnishings
- –Some shower facilities need updating
”Very friendly staff, extremely clean, a top hotel.” — guest, translated
Location
- +A central Mayfair address close to everything
- +Easy to get around, with taxis readily available
- +A traditional British hotel in a prime spot
”The location in Mayfair was convenient for everything we were visiting.” — guest, translated
Value for money
- +Some feel it is worth every penny despite the high price
- –Very expensive, with additional service charges on top
- –Rooms felt small for the price
- –Breakfast is pricey
”The size of my room relative to the price I paid.” — guest, translated
Pools, beach & aquapark and noise levels are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is The Connaught from Heathrow Airport (LHR)?
The Connaught is approximately 22 km from Heathrow Airport (LHR) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate The Connaught?
On Booking.com it scores 9.7/10 from 185 guest reviews.
How many stars does The Connaught have?
The Connaught is a 5-star hotel.
What amenities does The Connaught offer?
The Connaught offers indoor Swimming Pool, spa, fitness Centre, free Wifi, 7 Restaurants and bar.
Weather & sea temperature — London
Right now: 9°
Reading about London
Prices for your dates
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Carlos Place, Mayfair, London, W1K 2AL, United Kingdom