In short: Tripplo’s analysis covers a sample of 45 guest reviews of Santo Mauro, a Luxury Collection Hotel, Madrid. Guests in the sample highlight Service & staff, Location and Food & restaurants. The most common complaints: Some rooms are small and dark. Many find the rates high for what they get.
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The Santo Mauro, a Luxury Collection Hotel, Madrid is situated close to Madrid’s Paseo de la Castellana. Free WiFi is available in all areas.
Housed in the former residence of the Duke of Santo Mauro, the Santo Mauro exhibits an architecture with marked French influences. Especially spectacular are the old library, today transformed into a restaurant, and the old ballrooms, which are used today as large meeting rooms.
Its location puts the city's most exclusive designer shops within easy reach.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
Santo Mauro, a Luxury Collection Hotel, Madrid suits travellers who want a discreet palace stay on a quiet street in residential Chamberí. This former nineteenth-century ducal palace features a rare garden retreat and a restaurant in the palace's original library. Be aware that the pool is small compared with resort hotels, and you face a walk to the Prado and city-centre sights.
Guests score it 9.0 out of 10 — the average across the 10 hotels we list in Madrid is 9.1.
- The former residence of the Duke of Santo Mauro keeps its French-influenced palace architecture.
- You dine in the old library, with its original shelves still in place.
- This is a city palace, not a resort — the wellness and pool areas are compact.
- The hotel lies in residential Chamberí, so the Prado and the historic centre are a longer walk or a short taxi or metro ride away.
Free PDF: what guests really say about Santo Mauro, a Luxury Collection Hotel, Madrid
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- Pros and cons in every category guests mention
- The complaints that come up again and again
- Room guide and price analysis
- Alternatives worth comparing
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Should you book it?
Book it if you want
- Couples who want a 19th-century ducal palace with rooms set around a private garden
- Food lovers who want dinner among the shelves of the duke's former library
- Shoppers who want the Serrano boutiques within walking distance of quiet Chamberí
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Prices at Santo Mauro, a Luxury Collection Hotel, Madrid
When we last checked (23 October 2026), a 2-night stay for two adults cost from €1,815 in total (€908 per night).
Across our last 22 daily price checks, the nightly rate has ranged from €825 to €1,100.
Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.
What guests actually say
Tripplo’s analysis uses a sample of 45 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An à la carte breakfast served in the garden or the library
- +Delicious food and a bar where the local cocktail is a highlight
- –A limited choice at breakfast
- –Some dishes too salty or not cooked as requested
”Wonderful breakfast à la carte in a beautiful garden. Loved it!” — guest, translated
Service & staff
- +Warm, attentive staff who go above and beyond
- +A smooth early check-in, sometimes with a room upgrade
- +Kind, helpful room service
- –Breakfast service can be very slow, or so quick that plates are cleared too early
- –Slow replies and billing mistakes for some guests
”The staff went above and beyond and were so warm and welcoming. I immediately felt at home!” — guest, translated
The rooms
- +Elegant, well-appointed rooms with very comfortable beds
- +Soft, high-quality linen
- +Upgrades offered when a better room is free
- –Some rooms are small and dark
- –Rooms in the adjoining building are less special and reached by outside stairs
- –A small bathroom without separation and too few power sockets
”Beautiful property. The room was incredible, and the bed very, very comfortable.” — guest, translated
Condition & cleanliness
- +Very clean rooms and public areas
- –A room that was not cleaned
- –A lift that was out of order
”Very clean, well situated and very quiet. The staff were very welcoming.” — guest, translated
Location
- +A quiet, elegant embassy district close to upmarket shopping
- +Within walking distance of plenty of restaurants and bars
- +A beautiful garden and courtyard to relax in
- –A short walk from the busiest shopping and dining streets
- –Private events sometimes take over the garden and lobby
”The location is amazing and walkable to so many restaurants, bars and shops, nestled off a quiet street.” — guest, translated
Value for money
- –Many find the rates high for what they get
- –Breakfast is not included in the rate
- –Charges that guests disputed, such as breakfasts they never had
”It is lovely, but not worth the price.” — guest, translated
Pools, beach & aquapark and noise levels are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is Santo Mauro, a Luxury Collection Hotel, Madrid from Madrid–Barajas Airport (MAD)?
Santo Mauro, a Luxury Collection Hotel, Madrid is approximately 13 km from Madrid–Barajas Airport (MAD) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Santo Mauro, a Luxury Collection Hotel, Madrid?
Santo Mauro, a Luxury Collection Hotel, Madrid is rated 4.7 out of 5 on Google, based on 1,385 reviews. On Booking.com it scores 9.0/10 from 109 guest reviews.
How many stars does Santo Mauro, a Luxury Collection Hotel, Madrid have?
Santo Mauro, a Luxury Collection Hotel, Madrid is a 5-star hotel.
What amenities does Santo Mauro, a Luxury Collection Hotel, Madrid offer?
Santo Mauro, a Luxury Collection Hotel, Madrid offers free Wifi, family rooms, non-smoking rooms, airport shuttle, fitness center and 3 restaurants.
Weather & sea temperature — Madrid
Right now: 11°
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Zurbano, 36, Chamberi, 28010 Madrid, Spain