In short: Tripplo’s analysis covers a sample of 70 guest reviews of Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. Guests in the sample highlight Service & staff, Food & restaurants and Location. The most common complaints: Many complaints about rude, brusque or understaffed reception. Many rooms feel tired, with bathrooms in need of renovation.
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Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World
The 5-star Pestana Palace Hotel is a restored 19th-century palace, featuring private parklands and views of the Tagus River. It offers 2 swimming pools, a sauna and wellness centre.
Each spacious room is elegantly furnished and fitted with a flat-screen TV and a minibar. Many also open onto a furnished balcony with views of the lush garden. Some feature a seating area with a plush sofa.
Overlooking the gardens, the chic, sophisticated restaurant at Pestana Palace Hotel & National Monument serves traditional Portuguese dishes. The bar offers a range of snacks and drinks. In the summer months, a poolside restaurant also serves light refreshments.
Pestana Palace Hotel & National Monument offers a steam bath and a hot tub. It features a business centre as well.
Close attractions include Belém Tower, 3 km away, while the Jerónimos Monastery is a 2-minute drive from Pestana Palace.
As a sustainability measure, the indoor pool's water will only be heated to 26ºC.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is best for luxury travellers wanting to wander through lush private botanical gardens. This restored nineteenth-century palace offers fine dining and indoor and outdoor pools. It is located outside the historic centre, and guestroom layouts vary.
Guests score it 8.9 out of 10 — the average across the 19 hotels we list in Lisbon is 9.1.
- The hotel is housed in a preserved nineteenth-century palace, featuring intricate ceiling frescoes, stained glass, and antique furnishings that evoke Lisbon's noble history.
- The property is surrounded by dense, registered national monument gardens, offering a quiet, tropical oasis of mature palm trees and walking paths in the middle of the city.
- Situated in the quiet Alcântara neighborhood, the hotel is a short taxi ride from central Lisbon. This location offers a quieter retreat but requires transport for sightseeing.
- Because the property integrates a historic monument, room layouts and dimensions can vary significantly. Guests seeking specific views or configurations should coordinate with reception beforehand.
Free PDF: what guests really say about Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World
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Should you book it?
Book it if you want
- Travellers who want to stay in a late 19th-century palace classified as a National Monument
- Garden lovers who want an outdoor pool within listed French-style gardens
- Sightseers who want a quiet base a short ride from Belém's monuments
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Prices at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World
When we last checked (23 October 2026), a 2-night stay for two adults cost from €366 in total (€183 per night).
Across our last 30 daily price checks, the nightly rate has ranged from €183 to €400.
Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.
What guests actually say
Tripplo’s analysis uses a sample of 70 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An excellent breakfast, served in the palace garden
- +Delicious meals, with restaurant staff who go out of their way for special occasions
- +An Asian restaurant with a terrace and bar
- –Breakfast can be chaotic, with long queues for a table
- –Restaurant food is expensive and the choice limited
- –Restaurants were sometimes closed for private events without warning
”The best breakfast I have ever had.” — guest, translated
Service & staff
- +Friendly, attentive staff, especially at the pool and in the restaurants
- +Thoughtful touches for anniversaries, and a tour of the palace's history on arrival
- –Many complaints about rude, brusque or understaffed reception
- –Slow service, with calls going unanswered and long waits for luggage
- –Billing errors and complaints that get no reply
”The pool area was the exception, with excellent service, but the lobby and reception could be a bit brusque.” — guest, translated
Pools, beach & aquapark
- +A beautiful outdoor pool set in the gardens
- +An indoor pool, gym and saunas for bad-weather days
- +Pool staff make sure every guest finds a lounger
- –The spa, sauna and gym feel small and below the hotel's level
- –The pool area can feel cramped, and the water cold
”The garden and pool were a highlight.” — guest, translated
The rooms
- +Spacious, comfortable rooms, with the palace suites a highlight
- +Some guests were upgraded to rooms overlooking the garden
- –Many rooms feel tired, with bathrooms in need of renovation
- –Rooms in the newer wing don't match the palace
- –Uncomfortable beds, and rooms that were not the type booked
”Old rooms and an embarrassing bathroom.” — guest, translated
Condition & cleanliness
- +A beautifully preserved historic palace
- +Spotless facilities
- –Rooms were not always properly cleaned
- –Parts of the hotel outside the palace are dated and in need of refurbishment
”It was very peaceful and spotlessly clean.” — guest, translated
Location
- +Lush, beautifully kept gardens that feel like an oasis
- +A quiet neighbourhood between the centre and Belém
- –Some way from the centre, so you need a taxi or a steep walk
”A relaxing oasis outside the centre of Lisbon, great for rest, but getting into town means public transport or a taxi.” — guest, translated
Noise levels
- +A peaceful atmosphere in the grounds
- –Thin walls let in noise from neighbouring rooms
- –Noisy air conditioning, and a DJ at dinner in the garden restaurant
”We spent a sleepless night with constant noise from the rooms next door.” — guest, translated
Value for money
- +Some find it good value, especially the breakfast
- –Many feel it is expensive for what you get
- –Food and drinks in the bars and restaurants are pricey
”It's really not a five-star hotel, and for the price there are much better hotels in Lisbon.” — guest, translated
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Frequently asked questions
How far is Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World from Lisbon Airport (LIS)?
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is approximately 9 km from Lisbon Airport (LIS) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World?
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is rated 4.7 out of 5 on Google, based on 4,217 reviews. On Booking.com it scores 8.9/10 from 2,040 guest reviews.
How many stars does Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World have?
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is a 5-star hotel.
What amenities does Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offer?
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers free Wifi, spa and wellness center, fitness center, 2 swimming pools, 3 restaurants and bar.
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Rua Jau, 54, Alcântara, 1300-314 Lisbon