In short: Tripplo’s analysis covers a sample of 60 guest reviews of Pan Pacific London. Guests in the sample highlight Service & staff, The rooms and Location. The most common complaints: A discretionary service charge added to the bill takes many by surprise. Inconsistent service, from long check-in queues to wrong bar orders and billing mistakes.
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Pan Pacific London combines modern design, a wellness floor and several restaurants and bars, close to Liverpool Street Station in the City of London's Square Mile.
The spacious rooms and suites feature floor-to-ceiling windows, air conditioning, flat-screen TVs with satellite channels, tea and Nespresso coffee makers, Dyson hairdryers, iron and ironing boards, sofas, and luxurious marble bathrooms with complimentary amenities. Complimentary Wi-Fi is accessible throughout the hotel.
Guests can enjoy complimentary access to SENSORY, a dedicated floor for wellness featuring an indoor infinity pool, high-performance gym, sauna rooms, and treatment facilities.
Indulge in a range of dining experiences at the hotel's signature restaurant and two bars.
Nearby attractions include the Tower of London, St Paul's Cathedral, Shoreditch, and Borough Market. London City Airport is the closest airport, located 5.6 miles away. Pan Pacific London is a modern, central base in the City.
Pool, sauna & steam room temperatures:
Pool temperature: 30°C (86°F)
Sauna temperature: 85°C (185°F)
Steam room temperature: 45°C (113°F)
Children’s swimming hours (16 years and under):
-Monday to Friday 9-11am & 3-5pm
-Saturday & Sunday 7-9am & 4-6pm
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Pan Pacific London is a modern tower in the City, a short walk from Liverpool Street Station, and it pairs that practical address with rooms that feel generous by London standards. Floor-to-ceiling windows, marble bathrooms and a careful turndown come up again and again in reviews, and the SENSORY wellness floor, with its indoor infinity pool, gym and spa, gives the hotel a resort-like side. Guests speak most warmly about the staff, and families with small children find the team especially welcoming. The trade-offs are mostly about location and bustle. The City is not the West End, so theatres and shopping streets mean a Tube ride. The entrance can feel crowded, check-in is sometimes slow, and a few guests wanted more choice at breakfast and better bar food. For travellers who want space, a pool and attentive service near Liverpool Street, it is a strong base.
Guests score it 9.5 out of 10 — the average across the 31 hotels we list in London is 9.3.
- The staff are what guests praise most often. Reviews call the service outstanding and special, and several guests describe how the team went out of their way for them, whether for an anniversary or for a young child.
- Guests describe the rooms as large, clean, modern and well appointed, with an evening turndown they remember. The floor-to-ceiling windows give views that guests single out, and the beds and pillows are praised for a good night's sleep.
- The City location works well for Liverpool Street and the Square Mile, but some guests note that the theatres, shops and sights of the West End need a Tube ride or a taxi.
- The entrance can be crowded, and a few guests waited longer than expected to check in. One guest found service slow when the hotel was full of families.
Free PDF: what guests really say about Pan Pacific London
The Tripplo Report gathers the whole analysis in one PDF, ready in seconds.
- Pros and cons in every category guests mention
- The complaints that come up again and again
- Room guide and price analysis
- Alternatives worth comparing
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Should you book it?
Pan Pacific London is worth booking for travellers who want a pool and spa in the heart of the City — but pick somewhere else if you want to walk out of the door into the West End.
Book it if you want
- Travellers who want a pool and spa in the heart of the City
- Families with small children who value space and friendly service
Pick somewhere else if
- You want to walk out of the door into the West End
- You would rather avoid a busy lobby with lots of young families
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What guests actually say
Tripplo’s analysis uses a sample of 60 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +Very good dinners in the hotel restaurant
- +A good breakfast
- –Breakfast service can be slow and short-staffed
- –Bar food and the breakfast choice disappoint some
- –An afternoon tea booking was cancelled at short notice
”We had dinner at the hotel, which was also very good.” — guest, translated
Service & staff
- +Warm, attentive staff who anticipate what you need
- +Special touches for birthdays and anniversaries, sometimes with an upgrade
- +Very welcoming to families with small children
- –Inconsistent service, from long check-in queues to wrong bar orders and billing mistakes
- –Some found reception or night staff cold or rude
- –Early check-in is rarely possible, and some rooms weren't ready until late afternoon
”What stood out most was how proactive and attentive the staff were; they genuinely anticipate what guests need.” — guest, translated
Pools, beach & aquapark
- +A beautiful infinity pool with sauna and steam room
- +Pool and spa included in the stay
- +Adults-only hours for a peaceful swim
”We really enjoyed relaxing by the pool.” — guest, translated
The rooms
- +Spacious, modern rooms with very comfortable beds and quality linen
- +Sweeping city views from the higher floors
- +Well equipped, with a coffee machine and good toiletries
- –Some 'city view' rooms are on low floors with little to see
- –Pillows too hard for some guests
- –Occasional problems with hot water or air conditioning
”The bed was so comfortable, and the bed linen, towels, robes and amenities were all excellent.” — guest, translated
Condition & cleanliness
- +Exceptionally clean and beautifully maintained
- +A new, modern building
- –Dirty windows spoil the view in some rooms
- –Some maintenance lapses, such as stained floors and a musty steam room
”Really nice staff and a very clean, beautiful room.” — guest, translated
Location
- +Right by Liverpool Street station, with excellent transport links
- +A convenient base in the City for work or sightseeing
- –Not in the West End, and some found it far from the main sights
”The hotel was ideally placed for our stay and really convenient for Liverpool Street station.” — guest, translated
Value for money
- +Pool and spa access included in the room rate
- –A discretionary service charge added to the bill takes many by surprise
- –Expensive, and some feel it isn't worth the price
- –A sizeable deposit is held at check-in
”Very surprised to be told at checkout that a discretionary charge had been added to the bill.” — guest, translated
Noise levels are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is Pan Pacific London from Heathrow Airport (LHR)?
Pan Pacific London is approximately 26 km from Heathrow Airport (LHR) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Pan Pacific London?
On Booking.com it scores 9.5/10 from 1,639 guest reviews.
How many stars does Pan Pacific London have?
Pan Pacific London is a 5-star hotel.
What amenities does Pan Pacific London offer?
Pan Pacific London offers indoor Swimming Pool, spa, fitness Centre, free Wifi, family Rooms and restaurant.
Weather & sea temperature — London
Right now: 9°
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80 Houndsditch, City of London, London, EC3A 7AB, United Kingdom