In short: Tripplo’s analysis covers a sample of 66 guest reviews of Nobu Hotel London Portman Square. Guests in the sample highlight Location, Service & staff and Condition & cleanliness. The most common complaints: A high security deposit, and several guests had to chase its return. A cold or dismissive welcome at reception comes up repeatedly.
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Set in London’s West End, this modern hotel is just a 5-minute walk from Oxford Street and Hyde Park featuring 249 guest rooms and suites. It offers air-conditioned rooms with free WiFi, world class dining experiences such as Nobu Restaurant, Nobu Bar & Terrace, plus the relaxed restaurant and bar, The Lounge.
We welcome you to our luxurious and ultra-zen Nobu Wellness & Fitness, offering a range of Grown Alchemist treatments, and the world’s first Nobu Pilates Reformer studio.
Each room at Nobu Hotel London Portman Square is perfect for an overnight stay in the city; individually designed, featuring comfortable bedding, flat-screen TVs, minibars and a 24-hour room service menu, whether in a suite with spacious living areas overlooking the London skyline or in a contemporary yet cosy space/bedroom. Each bedroom takes its conceptual cues from the traditional English garden within the adjacent Portman Square, drawing on the natural materials, textures and tranquillity of this urban oasis.
Marble Arch Tube Station is just a 5-minute walk away and provides excellent access to the rest of London.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 10 October 2026 · How we review hotels
Nobu Hotel London Portman Square suits travellers who want a calm, contemporary base in the West End. Its address on a quiet square just off Oxford Street is what guests praise most: Marble Arch station and Hyde Park are a few minutes away on foot, and cafés and shops are on the doorstep. The rooms take their cue from the garden in the square, the beds are described as exceptionally comfortable, and the recently renovated hotel is consistently called spotless. Staff are praised as kind and professional, and breakfast wins over many guests. Space, however, is the trade-off. Standard and king rooms are compact for the price, bathrooms can feel tight, and the minimalist look strikes some as bare. Service at breakfast and in the bars can be uneven, and the nightly security deposit surprises a few. Guests who mainly need a comfortable, central room will be happy; those who want room to spread out should book a suite.
Guests score it 8.6 out of 10 — the average across the 31 hotels we list in London is 9.3.
- Location is the point guests raise most often. Portman Square is a leafy address just off Oxford Street, Marble Arch station is about five minutes away on foot, and Hyde Park, cafés, restaurants and everyday shops are all close at hand.
- Guests keep coming back to the beds, which they describe as sublime, with soft bedding that makes it easy to sleep well after a long day in the city or a flight across time zones.
- The most common complaint is room size. Several guests found the standard and king rooms small for what they paid, and the bathrooms tight; one also found the minimalist styling rather bare. The suites and family rooms are described as far more spacious.
- Service is not equally polished everywhere. Some guests found breakfast staff inattentive or the restaurant slow, a few met a cool welcome at the front desk, and one felt the terrace bar team was less friendly than those in the lounge.
Free PDF: what guests really say about Nobu Hotel London Portman Square
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- Pros and cons in every category guests mention
- The complaints that come up again and again
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Should you book it?
Nobu Hotel London Portman Square is worth booking for shoppers and sightseers who want to walk to Oxford Street and Hyde Park — but pick somewhere else if you need plenty of space in an entry-level room.
Book it if you want
- Shoppers and sightseers who want to walk to Oxford Street and Hyde Park
- Travellers who value a good night's sleep in a calm, modern room
Pick somewhere else if
- You need plenty of space in an entry-level room
- You prefer classic, traditional London interiors
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What guests actually say
Tripplo’s analysis uses a sample of 66 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +Breakfast is widely praised for its selection
- +The in-house restaurant and lounge bar are well liked
- –Breakfast does not always match the standard of the rest of the hotel
- –Slow service in the restaurant
”Excellent, scrumptious breakfast selection.” — guest, translated
Service & staff
- +Kind, attentive staff, from the door team to housekeeping
- +Early check-in and late check-out arranged for families with awkward flight times
- +A management team that listens and follows up
- –A cold or dismissive welcome at reception comes up repeatedly
- –Slow answers on booking and billing problems
- –Breakfast service can feel disorganised
”The management's ability to reach out and listen to guests. The initial cold reaction of the front desk.” — guest, translated
The rooms
- +Very comfortable beds and bedding
- +Spacious suites and a practical two-bedroom family room
- +Thoughtful extras for babies, such as a cot and bottle warmer
- –Standard and king rooms are often too small to open a suitcase
- –Some rooms feel basic, with weak lighting and a small desk
- –A few guests had a heating fault or a different bed than booked
”The rooms were far too small. Two of us could not even fit a suitcase each.” — guest, translated
Condition & cleanliness
- +Spotless rooms and public areas
- +A fresh, modern and stylish interior
- +Professional housekeeping
- –A few guests noticed a stale smell or dust in the room
- –A messy lift area
”The hotel was beautiful, stylish and spotlessly clean, and the service was exceptional.” — guest, translated
Location
- +A quiet square a few minutes' walk from Oxford Street and Marble Arch
- +Hyde Park, cafés, restaurants and everyday shops close by
- +An easy base for shopping and exploring on foot
”Location is near local restaurants, dry cleaning, grocery and other shops. Great staff.” — guest, translated
Value for money
- +Some guests find the rate fair for a five-star hotel
- –A high security deposit, and several guests had to chase its return
- –Unexpected charges, such as an automatic service charge or minibar items
- –Small rooms for the price
”There is a discretionary service charge added to your room rate, which I was not told about.” — guest, translated
Pools, beach & aquapark and noise levels are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is Nobu Hotel London Portman Square from Heathrow Airport (LHR)?
Nobu Hotel London Portman Square is approximately 21 km from Heathrow Airport (LHR) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Nobu Hotel London Portman Square?
On Booking.com it scores 8.6/10 from 1,750 guest reviews.
How many stars does Nobu Hotel London Portman Square have?
Nobu Hotel London Portman Square is a 5-star hotel.
What amenities does Nobu Hotel London Portman Square offer?
Nobu Hotel London Portman Square offers spa & Wellness Centre, fitness Centre, pilates Studio, free Wifi, restaurant and bar.
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22 Portman Square, Westminster Borough, London, W1H 7BG, United Kingdom