In short: Tripplo’s analysis covers a sample of 44 guest reviews of Mandarin Oriental, Vienna. Guests in the sample highlight Service & staff, Location and Food & restaurants. The most common complaints: Air conditioning or heating that struggled to keep the room comfortable. Staff who still seem to be finding their feet, so things take time.
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Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Mandarin Oriental, Vienna is for travellers who want a new, polished hotel with a spa in the heart of the old town. It sits on Riemergasse, a quiet street four minutes on foot from St Stephen's, and guests describe it as glamorous and finished to a very high standard. They talk most about the comfortable, beautifully designed rooms, the spa with its indoor pool and the warm welcome at reception, and several were upgraded on arrival. As a newer hotel, it still has some rough edges. The switch from a buffet to an à la carte breakfast has not won everyone over, and several guests found service in the mornings slow or disorganised. Air conditioning has caused problems in some rooms, and roadworks outside have disturbed others. Travellers who prioritise comfort and a spa will be well served; those who expect seamless service at every hour may want to wait until the house has settled in.
Guests score it 8.9 out of 10 — the average across the 12 hotels we list in Vienna is 9.3.
- Guests describe the hotel as brand new and properly glamorous, finished and furnished to a very high standard, with attention to detail throughout.
- The spa and wellness area, with an indoor pool, sauna, steam room and fitness room, is one of the most praised parts of a stay, and guests call it very good.
- Breakfast is now served à la carte instead of as a buffet, and several guests found the service slow, with orders forgotten or long waits. Some felt it was underwhelming for the price.
- Several guests had problems with the air conditioning, which left rooms too warm, although staff tried to help. Others were disturbed by roadworks outside or a drilling noise in the morning.
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Should you book it?
Mandarin Oriental, Vienna is worth booking for travellers who want a contemporary luxury hotel with a spa and pool in the old town — but pick somewhere else if you want a classic breakfast buffet.
Book it if you want
- Travellers who want a contemporary luxury hotel with a spa and pool in the old town
- Couples who value comfortable rooms and a quiet street close to St Stephen's
Pick somewhere else if
- You want a classic breakfast buffet
- You are sensitive to noise from building work nearby
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What guests actually say
Tripplo’s analysis uses a sample of 44 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A very good à la carte breakfast with attentive staff
- +Excellent food in the restaurant
- +Quick, friendly service
- –Slow, disorganised breakfast service with forgotten orders
- –Some guests missed having a breakfast buffet
- –Disappointing bar snacks and late-night room service
”Breakfast was excellent too, as were the restaurant staff, extremely well trained and attentive to every request.” — guest, translated
Service & staff
- +Warm, welcoming staff who make guests feel at home
- +A professional, efficient reception team
- +Room upgrades for some guests
- –Staff who still seem to be finding their feet, so things take time
- –Delays at check-in and with requests
- –Housekeeping knocking and calling repeatedly in the morning
”The whole team was incredibly friendly, attentive and helpful, and you feel warmly welcome from the very first moment.” — guest, translated
Pools, beach & aquapark
- +Excellent spa facilities
- +A very well-equipped gym
- –One guest found the spa disappointing
”We thoroughly enjoyed using the excellent spa facilities.” — guest, translated
The rooms
- +Elegant, beautifully designed rooms
- +Comfortable beds, quality linen and fine toiletries
- +Spacious suites
- –Air conditioning or heating that struggled to keep the room comfortable
- –Some rooms are small or up in the attic
- –Small irritations such as oversized pillows and a glass toilet door
”Brand new and properly glamorous, with comfy bedding and good-quality sheets.” — guest, translated
Condition & cleanliness
- +A brand-new hotel in top condition
- +Spotless rooms and excellent housekeeping
- –Dirty tableware at breakfast on one occasion
”The hotel is new and in top condition, with luxurious furnishings; everything is extremely clean and tidy.” — guest, translated
Location
- +A central spot within easy reach of the old town
- +A quiet side street
- –Nowhere to stop and unload a car outside the hotel
”A wonderful location, and everything is new, clean and beautiful.” — guest, translated
Noise levels
- +A quiet street
- –Roadworks outside the hotel
- –Drilling noise from nearby in the morning
”The roadworks outside were absolutely horrendous; they should warn guests.” — guest, translated
Value for money
- –Some felt the price was out of line with the service
- –A breakfast that felt underwhelming for the price
”The price of this hotel is completely out of line with the quality.” — guest, translated
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Frequently asked questions
How do guests rate Mandarin Oriental, Vienna?
On Booking.com it scores 8.9/10 from 110 guest reviews.
How many stars does Mandarin Oriental, Vienna have?
Mandarin Oriental, Vienna is a 5-star hotel.
What amenities does Mandarin Oriental, Vienna offer?
Mandarin Oriental, Vienna offers indoor Swimming Pool, spa, sauna, fitness Centre, free Wifi and restaurant.
Weather & sea temperature — Vienna
Right now: 8°
Prices for your dates
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Riemergasse 7, 01. Innere Stadt, 1010 Vienna, Austria