In short: Tripplo’s analysis covers a sample of 68 guest reviews of Kempinski Hotel Berchtesgaden. Guests in the sample highlight Location, Food & restaurants and Service & staff. The most common complaints: A charge for parking, which is valet only. Service in the restaurants and bar can be slow or forgetful.
Free PDF: the Tripplo report on Kempinski Hotel Berchtesgaden Free · instant download
The Kempinski Hotel Berchtesgaden is a luxurious lifestyle retreat nestled in Berchtesgaden amidst the idyllic Bavarian Alps, offering breathtaking mountain views. This five-star hotel seamlessly blends modern comfort with alpine charm, providing an unforgettable experience.
The elegant rooms and suites are stylishly furnished and offer complimentary Wi-Fi and a minibar. The private bathroom is equipped with a bathtub, a hairdryer, and bathrobes.
Enjoy mountain and garden views from your room.
The spa and wellness center, along with the fitness center, ensure relaxation and physical activity and offer an heated outdoor and indoor pool. Additional facilities include a ticket service, an Activity Concierge, and luggage storage. Skiing, cycling, and hiking are possible in the surrounding area. Check out the Obersalzberg (500 m) and the Berchtesgaden Salt Mine (2.2 km).
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
Kempinski Hotel Berchtesgaden is built around its setting. It stands on its own in the mountains outside Berchtesgaden, surrounded by alpine meadows, and the mountain views carry through the grounds, the outdoor pool and many of the rooms. Guests speak most warmly about the staff, the breakfast and the calm of the place, and the spa with its indoor and outdoor pools makes it easy to spend a whole day on site. Food lovers have PUR, a gourmet restaurant, alongside the Johann Grill. The trade-offs are modest. Some returning guests feel parts of the hotel could do with a refresh, parking is charged per day, and the pillows are not to everyone's liking. The location also means you are not walking into town for dinner. Couples and families who come for the mountains, hiking or skiing will find a polished, well-run base; travellers who want a lively town on the doorstep should look elsewhere.
- The hotel stands on its own outside Berchtesgaden, surrounded by alpine meadows, and guests keep returning to the location and the views as the heart of the stay. Several say they could spend days simply walking the grounds.
- The staff are praised again and again for being friendly, polite and genuinely helpful, and some guests name individual team members who made their stay.
- Returning guests note that parts of the hotel look much as they did on visits many years ago, and one felt a few details fell short of what they expect from a hotel of this class.
- Parking is valet and charged per day, which some guests find out of step with the room rates. The hotel sits outside town in the mountains, so this matters if you arrive by car.
Free PDF: what guests really say about Kempinski Hotel Berchtesgaden
The Tripplo Report gathers the whole analysis in one PDF, ready in seconds.
- Pros and cons in every category guests mention
- The complaints that come up again and again
- Room guide and price analysis
- Alternatives worth comparing
Free · instant download
Should you book it?
Kempinski Hotel Berchtesgaden is worth booking for couples looking for a spa stay with mountain views — but pick somewhere else if you want to stroll to restaurants and shops in town.
Book it if you want
- Couples looking for a spa stay with mountain views
- Food lovers who want to dine at a gourmet restaurant
Pick somewhere else if
- You want to stroll to restaurants and shops in town
- You would rather not pay extra for parking
No fees from Tripplo – you book directly with our partner
What guests actually say
Tripplo’s analysis uses a sample of 68 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An outstanding breakfast with a huge choice and long serving hours
- +Excellent dinners in the hotel restaurants
- +A cosy bar with an open fire
- –Restaurants often closed or fully booked, so some guests had to eat at the bar
- –Slow service and long waits for meals
- –Some found dishes average and the takeaway lunch box poor
”The breakfast is outstanding; it offers anything you could possibly ask for.” — guest, translated
Service & staff
- +Warm, attentive staff with thoughtful touches such as a handwritten welcome note
- +Families with small children feel genuinely welcome
- +Help with lost property and special requests
- –Service in the restaurants and bar can be slow or forgetful
- –Some found reception unfriendly or inflexible
- –Valet-only parking, with long waits for the car and luggage
”Our son was welcomed everywhere, and the team looked after all three of us with a warmth we won't forget.” — guest, translated
Pools, beach & aquapark
- +A heated outdoor pool with stunning mountain views
- +Indoor and outdoor pools that children enjoy too
- –The pools were closed for renovation during some stays
- –The pool area closes early in the evening
- –A crowded, noisy spa and pool area, with water some found too cool
”A heated outdoor pool facing the amazing view.” — guest, translated
The rooms
- +Large, beautifully designed rooms
- +Comfortable beds and mountain views, some rooms with a fireplace
- –Some rooms face an inner courtyard or feel rather plain
- –Hard mattresses, and bathrooms separated only by a sliding door
- –Morning sun can glare into east-facing rooms
”Our room on the highest floor with the mountain view and fireplace was absolutely beautiful.” — guest, translated
Condition & cleanliness
- +Spotlessly clean, modern and well appointed, according to many
- +A beautifully kept property
- –Some found rooms dirty or not made up until the afternoon
- –Signs of age: worn carpets, tired bathrobes, and lifts or saunas out of order
- –Shower temperature that swings between hot and cold
”Spotlessly clean, modern and well appointed.” — guest, translated
Location
- +A spectacular setting in the Bavarian Alps with breathtaking views
- +Alpine meadows on the grounds, perfect for wandering
- +Close to Berchtesgaden and its historic sites
- –Remote, so guests depend on the hotel for food and drink
”A luxury hotel with views for miles. You could spend days just wandering the property.” — guest, translated
Noise levels
- +Peaceful and quiet
- –Loud children in the spa and bar areas at busy times
- –Staff ringing the wrong doorbell late at night and early in the morning
”Staff amazing, food amazing, location amazing, quietness amazing.” — guest, translated
Value for money
- –A charge for parking, which is valet only
- –Very high prices in the restaurants and bar
- –Many feel the overall price is too high for the service
”I didn't like the prices at the hotel. Everything costs money.” — guest, translated
No fees from Tripplo – you book directly with our partner
Frequently asked questions
How do guests rate Kempinski Hotel Berchtesgaden?
On Booking.com it scores 9.4/10 from 1,377 guest reviews.
How many stars does Kempinski Hotel Berchtesgaden have?
Kempinski Hotel Berchtesgaden is a 5-star hotel.
What amenities does Kempinski Hotel Berchtesgaden offer?
Kempinski Hotel Berchtesgaden offers mountain Views, indoor Pool, heated Outdoor Pool, spa, fitness Centre and 2 Restaurants.
Weather & sea temperature — Berchtesgaden
Right now: 5°
Prices for your dates
No fees from Tripplo – you book directly with our partner
We may earn a commission if you book through this link – at no extra cost to you, and it never affects our rankings.
Loading map...
Hintereck 1, 83471 Berchtesgaden, Germany