Iberostar Waves Playa Gaviotas

“The hotel itself is well presented, with clean and spacious rooms. It’s located next to a stunning beach. However, our experience was significantly affected by how a serious issue was handled. On our third night, my wife became acutely unwell with repeated vomiting throughout the night, consistent with suspected food poisoning. She has never experienced this before, and the illness resulted in us losing at least a full day of what was a short and expensive holiday. We raised this with guest relations the following day. Although they kindly offered to call a doctor, they were quick to dismiss any possibility of the food being involved, stating that no other cases had been reported and suggesting alternative causes. There was no apparent interest in investigating what had been eaten or acknowledging the impact on our stay. We understand that it’s not always possible to identify the exact cause of an illness, but we were disappointed by how quickly our concerns were brushed aside rather than taken seriously. On an all-inclusive holiday, food safety is a key part of what guests are paying for, and we expected a more considered and empathetic response. Overall, the hotel has many positives, but this experience — and particularly how it was handled — left us feeling let down. For this reason, we would not stay again nor would we recommend this hotel.”

“We had a fantastic time! The animation team was fun and engaging, keeping everyone entertained all day. The food was delicious with plenty of variety. Friendly staff and a great atmosphere made our stay truly enjoyable. Highly recommend!”

“I really liked our stay! Special thanks to the animation team for the nice program! We also participated the mixology course, and really liked it! Special thanks to Chris!”

“Lovely time. Animation could last longer as it was only 45 minutes a day but overall fantastic. Food was phenomenal and variety to choose from. Small sugestion include some sugar free desserts. Rooms tidy and cosy. Fantastiv water pressure under the shower. Free bar ( pour yourself) can be a huge advantage for alcohol coneseurs. Overall 5/5”

“Wow! What more is there to say? From start to finish, our holiday was superb at this hotel. The rooms, although a little dated, were clean and comfortable and had amazing views over the pool and down to the beach. The staff! Truly wonderful. From the team on reception, to the chefs and waiters in the many dining locations, to the incredible animation team - every single one had a smile on their face and a wonderfully warm welcome. Our room was cleaned daily by Renata and we often had little gifts left for us. The food was amazing - so much choice it was hard not to over-indulge. There is definitely something for everyone and often themed nights/dishes on offer. The pool area was fantastic. Yes, sunbeds in the popular spots (next to the pools) were often reserved by 8AM, but we always managed to find sunbeds on the main terrace, except when it was closed on a very windy day. However, the staff were very quick to help us find space elsewhere and move sunbeds for us - spot on! Would I recommend this hotel to others? Without a doubt? Would I return? Absolutely!”