In short: Tripplo’s analysis covers a sample of 72 guest reviews of Hotel Urban, a Small Luxury Hotel of the World. Guests in the sample highlight Service & staff, Location and Food & restaurants. The most common complaints: Many rooms are small, some with low ceilings or awkward loft layouts. Many find the hotel dated, with worn furniture and fittings.
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This boutique hotel houses a permanent display of art from Papua New Guinea. Hotel Urban has a small rooftop swimming pool and a terrace open in summer, and a cocktail bar.
The hotel has beautiful design, and facilities include a gym.
There is also a cocktail-bar on the roof-top terrace "La Terraza del Urban", and a lobby cocktail Glass Bar with barista made cocktails. Rooftop Terrace & Pool are only open in summer.
The décor of the hotel and the rooms includes special lighting, natural wood and stone and Oriental art. All rooms are soundproofed and offer free wired internet, a flat-screen TV. All TV in rooms feature ChromeCast offering connectivity to platforms such as Netflix, Amazon Prime, Youtube, etc.
The Thyssen-Bornemisza Gallery is 200 metres away. Puerta del Sol, Madrid’s main square, is just 300 metres away.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Art collectors and museum-goers looking for a unique cultural stay in the heart of the capital will find this hotel matches their tastes. The hotel stands out with its permanent Papua New Guinea art collection and fine dining at CEBO. It also features a rooftop pool and cocktail terrace near major museums. Keep in mind that the rooftop swimming pool is quite compact, and these rooftop amenities are highly seasonal.
Guests score it 8.9 out of 10 — the average across the 10 hotels we list in Madrid is 9.1.
- The hotel doubles as an exhibition space, showcasing an extensive private collection of Papua New Guinea artwork and historical artifacts throughout the common areas.
- The on-site restaurant CEBO serves highly refined, progressive Spanish gastronomy.
- While the rooftop pool is a welcome feature in the city, its limited dimensions mean it is better suited for lounging than active swimming.
- The rooftop terrace and pool operate primarily during the summer season, leaving fewer lounge options for those visiting in the winter.
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Should you book it?
Book it if you want
- Travellers who want to walk into town
- Travellers wanting a central location and design in one place
- Travellers who notice architecture and interiors
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Prices at Hotel Urban, a Small Luxury Hotel of the World
When we last checked (23 October 2026), a 2-night stay for two adults cost from €562 in total (€281 per night).
Across our last 30 daily price checks, the nightly rate has ranged from €281 to €606.
Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.
What guests actually say
Tripplo’s analysis uses a sample of 72 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An excellent breakfast buffet that many guests praise
- +Very good dinners at the hotel's Cebo restaurant
- +A stylish rooftop bar with good food and drinks
- –Breakfast can feel sparse for the standard, and one order arrived cold
- –Slow service at the rooftop restaurant
- –The restaurant may be closed in August
”The breakfast buffet was amazing, and dinner at their restaurant Cebo was fantastic.” — guest, translated
Service & staff
- +Warm, professional and personal service
- +Staff who help with restaurant bookings and tips
- +Thoughtful welcome touches such as cava on arrival
- –Housekeeping lapses, with rooms not cleaned or restocked
- –Some managers and reception staff come across as inflexible or unfriendly
- –Billing mistakes and complaints that are slow to be resolved
”The staff are so personable while still being completely professional.” — guest, translated
Pools, beach & aquapark
- +A small but refreshing rooftop pool
- –The pool is very small
- –The pool and rooftop bar are seasonal and closed for part of the year
”The pool is very small but big enough to cool off in.” — guest, translated
The rooms
- +Comfortable, elegant rooms with excellent beds and pillows
- +Stylish bathrooms with great showers
- +Thoughtful extras such as a pillow menu and blackout curtains
- –Many rooms are small, some with low ceilings or awkward loft layouts
- –Air conditioning or heating that does not always work
- –Poor lighting and little storage space
”The room was comfortable and elegant, and the bathroom, with a double sink and two showers, was very nice.” — guest, translated
Condition & cleanliness
- +Spotlessly clean and well kept, say many guests
- +A pleasant signature scent and striking design
- –Many find the hotel dated, with worn furniture and fittings
- –Maintenance problems such as leaks and broken handles
- –An overpowering air-freshener smell and humidity in some rooms
”The hotel is old and worn out, with chipped tiles and broken handles.” — guest, translated
Location
- +A central spot just steps from Puerta del Sol
- +The main sights and Gran Vía are within walking distance
”The hotel is ideally located, just steps away from Puerta del Sol.” — guest, translated
Noise levels
- +Some guests found their room quiet
- –Street noise, especially in lower-floor rooms by loose manhole covers
- –Thin walls and noise from corridors and the lift
”We were kept awake all night by cars banging over a broken grate in the road.” — guest, translated
Value for money
- +Some guests feel it offers a luxury feel without luxury prices
- –Many feel it is expensive for what you get
- –Breakfast is overpriced
”Expensive for what you get. Not impressed.” — guest, translated
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Frequently asked questions
How far is Hotel Urban, a Small Luxury Hotel of the World from Madrid–Barajas Airport (MAD)?
Hotel Urban, a Small Luxury Hotel of the World is approximately 14.4 km from Madrid–Barajas Airport (MAD) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Hotel Urban, a Small Luxury Hotel of the World?
Hotel Urban, a Small Luxury Hotel of the World is rated 4.5 out of 5 on Google, based on 2,158 reviews. On Booking.com it scores 8.9/10 from 782 guest reviews.
How many stars does Hotel Urban, a Small Luxury Hotel of the World have?
Hotel Urban, a Small Luxury Hotel of the World is a 5-star hotel.
What amenities does Hotel Urban, a Small Luxury Hotel of the World offer?
Hotel Urban, a Small Luxury Hotel of the World offers outdoor swimming pool, private parking, free Wifi, non-smoking rooms, fitness center and restaurant.
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Carrera San Jerónimo, 34