In short: Tripplo’s analysis covers a sample of 70 guest reviews of Hotel Adlon Kempinski Berlin. Guests in the sample highlight Location, Service & staff and Food & restaurants. The most common complaints: Inconsistent service that many felt fell short of a hotel of this class, with some staff curt or unhelpful. Air conditioning or heating faults that left rooms too hot or too cold and took long to fix.
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The quintessence of luxury lodging, the Adlon is a legendary 5-star hotel situated in Berlin’s Mitte, beside the Brandenburg Gate.
With such a central location, the Hotel Adlon Kempinski allows direct access to some of Berlin’s main landmarks. The Holocaust Memorial, Checkpoint Charlie and Pariser Platz are all within a 10-minute walk.
Rooms have a sophisticated allure thanks to antique furnishings with extravagant twists and marble bathrooms. They are equipped with WiFi, a modern media system and some offer views of the Brandenburg Gate.
Sports and relaxation facilities include a gym and a spa with a wide range of treatments.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
Hotel Adlon Kempinski Berlin is a classic grand hotel at one of Berlin's best-known addresses. It stands on Pariser Platz beside the Brandenburg Gate, with the Holocaust Memorial and Checkpoint Charlie within a short walk. Guests are drawn to the old-world atmosphere, rooms with antique furniture and marble bathrooms, and service they describe as professional and warm. Breakfast is a highlight of many stays, and the spa and indoor pool offer a quiet retreat after a day in the city. The main trade-off is cost. Food and drinks are expensive, and value for money is where guests are least convinced. Service in the lobby bar can also be uneven, and a few areas could use some minor renovation. Travellers who want a stately, central base and are happy to pay for the experience will be well looked after; those seeking a sleek, modern design hotel will find this one too traditional.
Guests score it 9.1 out of 10 — the average across the 11 hotels we list in Berlin is 9.1.
- Almost every guest mentions the location. The hotel sits on Pariser Platz next to the Brandenburg Gate, and the Holocaust Memorial and Checkpoint Charlie are within a 10-minute walk, so you can explore central Berlin largely on foot.
- Guests describe the staff as professional, warm and genuinely helpful, from the front desk to room service. Some guests were escorted to their room on arrival, and one praised a member of the front-desk team by name.
- Several guests found breakfast, food and drinks pricey even for a hotel of this calibre, and value for money is where guests are most critical. Some still feel it is worth it as a treat.
- In the lobby lounge and bar some guests felt forgotten by the waiters, and one received the wrong drink without any attempt to put it right. These are exceptions, but they stand out against otherwise polished service.
Free PDF: what guests really say about Hotel Adlon Kempinski Berlin
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- Pros and cons in every category guests mention
- The complaints that come up again and again
- Room guide and price analysis
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Should you book it?
Hotel Adlon Kempinski Berlin is worth booking for travellers who want to stay beside the Brandenburg Gate and walk to the sights — but pick somewhere else if you want reasonably priced meals and drinks at the hotel.
Book it if you want
- Travellers who want to stay beside the Brandenburg Gate and walk to the sights
- Guests who enjoy classic grand-hotel service and a long, unhurried breakfast
Pick somewhere else if
- You want reasonably priced meals and drinks at the hotel
- You prefer a modern, minimalist design hotel
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What guests actually say
Tripplo’s analysis uses a sample of 70 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An exceptional breakfast with champagne, eggs cooked to order and caviar
- +A lobby lounge with live piano music and a good drinks menu
- +Attentive breakfast service
- –Queues to get into breakfast at busy times
- –Bar and room-service food that disappointed some guests
- –Little middle ground between fine dining and bar snacks
”The breakfast was particularly impressive: personal service at the table, a glass of champagne, freshly made egg dishes, strawberries and caviar.” — guest, translated
Service & staff
- +Warm, attentive staff, from the doormen to the concierge
- +Good recommendations from the front desk
- +Guests escorted to their rooms on arrival
- –Inconsistent service that many felt fell short of a hotel of this class, with some staff curt or unhelpful
- –Long queues at reception and check-in
- –Requests and repairs that were slow to be handled, and little help with luggage
”Exceptional service from start to finish: every member of staff was incredibly welcoming, attentive and helpful.” — guest, translated
Pools, beach & aquapark
- +A pool that is a welcome break after a day of sightseeing
- +A spacious, well-designed spa
- –The pool is on the small side
”The pool area, albeit small, was very welcome after a day traipsing round the sights.” — guest, translated
The rooms
- +Spacious, stylish rooms with classic decor
- +Very comfortable beds and fine linen
- +Quiet rooms for a good night's sleep
- –Air conditioning or heating faults that left rooms too hot or too cold and took long to fix
- –Some rooms feel dated, with old televisions
- –Rooms in a different wing or category than guests expected
”A spacious room, wonderful bed linen and pillows.” — guest, translated
Condition & cleanliness
- +Clean, immaculately kept rooms for many guests
- –Cleanliness lapses in corridors and some rooms
- –Some rooms worn or musty
”Cleanliness in the corridors wasn't good enough for a hotel like this, with cobwebs on the lamps and dust on the floor.” — guest, translated
Location
- +Right next to the Brandenburg Gate
- +Within walking distance of the main sights
- +Close to public transport
”The hotel sits right next to the Brandenburg Gate, and the breakfast room overlooks the gate.” — guest, translated
Value for money
- +Some see it as worth it for a special treat
- –Expensive breakfast, food and drinks
- –Many felt the price was not matched by the service
”You pay top dollar for the privilege of queuing.” — guest, translated
Noise levels are mentioned too rarely in the sample for an honest picture — we don't guess.
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Frequently asked questions
How far is Hotel Adlon Kempinski Berlin from Berlin Brandenburg Airport (BER)?
Hotel Adlon Kempinski Berlin is approximately 18.6 km from Berlin Brandenburg Airport (BER) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Hotel Adlon Kempinski Berlin?
On Booking.com it scores 9.1/10 from 3,800 guest reviews.
How many stars does Hotel Adlon Kempinski Berlin have?
Hotel Adlon Kempinski Berlin is a 5-star hotel.
What amenities does Hotel Adlon Kempinski Berlin offer?
Hotel Adlon Kempinski Berlin offers indoor Swimming Pool, spa, fitness Centre, free Wifi, 2 Restaurants and bar.
Weather & sea temperature — Berlin
Right now: 11°
Prices for your dates
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Unter den Linden 77, Mitte, 10117 Berlin, Germany