In short: Tripplo’s analysis covers a sample of 66 guest reviews of Haymarket Hotel. Guests in the sample highlight Service & staff, Location and The rooms. The most common complaints: Many find the rates, and breakfast in particular, expensive. Breakfast often disappoints for the price, with little variety and extras charged separately.
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In the heart of London’s theatre district, the elegant Haymarket Hotel is surrounded by restaurants, bars, and is just next door to the Theatre Royal. Guests can enjoy a swimming pool, gym, and a spa with a range of treatments.
Afternoon tea is served until 16:30, with delicious cakes, scones with clotted cream and jam, and a wide range of tea and coffee on the menu. Fresh, seasonal produce is used in the restaurant, and tapas is available at the bar.
A flat-screen TV, Bluetooth Bose units, and writing desk feature in each room at Haymarket Hotel. Rooms also benefit from 24-hour room service and a fully stocked minibar.
St James’s Park is a 5-minute walk away, and Buckingham Palace can be reached in 15 minutes on foot. The Houses of Parliament and Big Ben are all within easy walking distance.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 21 October 2026 · How we review hotels
Haymarket Hotel is for travellers who want the West End on the doorstep and a hotel with real personality. It stands next to the Theatre Royal, with Soho, Covent Garden and St James's Park all a few minutes away on foot, yet guests describe the hotel itself as quiet and discreet. The interiors are distinctive and warm, the rooms are large with very comfortable beds, and the staff earn constant praise for remembering names and never rushing anyone. The indoor pool, the spa and an outstanding breakfast make it easy to spend a slow morning before heading out. The small irritations are practical ones. There is no tea or coffee making in the rooms, some guests disliked the service charge and extra fees on the bill, and housekeeping does not always match the rest of the stay. For theatre breaks and city weekends with a touch of glamour, it is an easy choice.
Guests score it 9.6 out of 10 — the average across the 31 hotels we list in London is 9.3.
- Guests consistently praise the location: next door to the Theatre Royal, minutes on foot from Soho, Mayfair and Covent Garden, and close to museums and shops. Guests also note that the hotel itself feels quiet and discreet.
- Guests describe a unique, distinctive design and an intimate, boutique feel, with interiors that radiate warmth. The common areas are styled with the same care as the rooms.
- Guests were surprised to find no tea or coffee making facilities in the room. Room service runs around the clock, but anyone who likes an early cup in bed should plan for that.
- Some guests disliked a service charge on the accommodation part of the bill, and one was charged extra for regular room cleaning. Value for money is where guests are most critical.
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Should you book it?
Haymarket Hotel is worth booking for theatregoers who want to walk to West End shows — but pick somewhere else if you want a kettle and tea-making things in your room.
Book it if you want
- Theatregoers who want to walk to West End shows
- Couples looking for a design-led hotel with a pool in central London
Pick somewhere else if
- You want a kettle and tea-making things in your room
- You prefer understated, traditional decor to a bold, design-led interior
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What guests actually say
Tripplo’s analysis uses a sample of 66 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +An excellent, freshly prepared breakfast with attentive service
- +A refined restaurant, and room service of the same quality
- +A gorgeous bar with good music and a great choice of drinks
- –Breakfast often disappoints for the price, with little variety and extras charged separately
- –Some found the restaurant below the standard of the hotel
”An ideal location, very attentive staff, an excellent breakfast and an equally good hotel restaurant with refined cooking.” — guest, translated
Service & staff
- +Warm, attentive staff who remember your name
- +Excellent concierge and door staff
- +Mistakes are dealt with in a friendly, professional way
- –One guest felt treated rudely at reception over a deposit
- –Disappointment with how early check-in requests and room changes during repairs were handled
- –A billing mix-up that took time to resolve
”Loved the personal service and the friendliness of the staff, who are great at remembering your name.” — guest, translated
Pools, beach & aquapark
- +A beautiful indoor pool that many call a hidden gem
- +A real plus for families with children
- –The pool water and the pool hall can feel too cold to swim or linger
- –No loungers or sauna, and only a small gym
- –Staff pass through the pool area, and it was once cleaned without notice
”The swimming pool is the hidden gem.” — guest, translated
The rooms
- +Spacious rooms decorated in the distinctive Kit Kemp style
- +Very comfortable beds, quality linen and excellent pillows
- +Large, luxurious bathrooms, and some rooms have a terrace
- –No tea or coffee making facilities in the room
- –Some rooms are small, with little daylight or a window that will not open
- –Isolated complaints about a leaking shower, a toilet that was hard to flush and a duvet that was too warm
”Our suite was perfect, with lots of space, a good layout and a very comfortable bed with quality linen.” — guest, translated
Condition & cleanliness
- +Impeccably clean rooms and common areas
- +Beautifully maintained, with great attention to detail
- –Repair and construction work near some rooms during the day
”Great room, tastefully decorated, and the same goes for the common areas. Impeccably clean.” — guest, translated
Location
- +A central location close to theatres, museums and shops
- +An easy walk to Soho, Mayfair and Covent Garden, with the Tube nearby
- +On a quiet street, close to the bustle but not in it
”It is quiet, yet close to so many museums, shops and theatres.” — guest, translated
Noise levels
- +A quiet street despite the central location
- +A restful, peaceful atmosphere inside the hotel
”Beautiful hotel, large room and an excellent location, yet on a quiet street.” — guest, translated
Value for money
- –Many find the rates, and breakfast in particular, expensive
- –A service charge added to the room rate that some guests were not told about
- –Extra charges for things such as more frequent room cleaning, a kettle or a second coffee
”Charging extra for regular room cleaning when the price was already sky high was a bit much.” — guest, translated
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Frequently asked questions
How far is Haymarket Hotel from Heathrow Airport (LHR)?
Haymarket Hotel is approximately 23 km from Heathrow Airport (LHR) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Haymarket Hotel?
On Booking.com it scores 9.6/10 from 492 guest reviews.
How many stars does Haymarket Hotel have?
Haymarket Hotel is a 5-star hotel.
What amenities does Haymarket Hotel offer?
Haymarket Hotel offers indoor Swimming Pool, spa, fitness Centre, restaurant, bar and afternoon Tea.
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1 Suffolk Place, Westminster Borough, London, SW1Y 4HX, United Kingdom