In short: Tripplo’s analysis covers a sample of 65 guest reviews of Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan. Guests in the sample highlight Location, Service & staff and Food & restaurants. The most common complaints: Reception can feel cold, and check-in sometimes unwelcoming. Long waits at breakfast, where coffee and juice have to be ordered.
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Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is a luxurious hotel located in the heart of Milan, right opposite Central Station and close to the popular designer shopping district. The 1000-m² Shiseido spa and a rooftop restaurant are at guests disposal.
Rooms, decorated with Italian design furniture, some of them come with floor-to-ceiling windows.
The conference centre can accommodate up to 430 people and includes the La Cupola Rooms, a multi functional room that can be used to host private events.
The delicious breakfast buffet is served at Gallia Restaurant. Lunch and dinner are served on the terrace of the Terrazza Gallia restaurant and bar. At the lounge bar guests can enjoy a mixology experience.
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is a few steps from Centrale Metro Stop, with links to Milan town centre, and right next to the main station and airport bus terminal.
The Rho Fiera exhibition centre is within 18 km of the hotel, and can be reached by bus or metro from the main station.
Tripplo’s hotel summary
Tripplo’s analysis · Updated 20 October 2026 · How we review hotels
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is ideal for transiting travellers who require high-end amenities directly adjacent to major railway links. It stands directly opposite Central Station. The property features an expansive 1,000-square-meter Shiseido spa and panoramic rooftop dining at Terrazza Gallia. Though decorated with sleek Italian designer furniture, its busy surroundings mean the neighbourhood lacks quiet residential charm.
Guests score it 8.8 out of 10 — the average across the 13 hotels we list in Milan is 9.1.
- Situated directly opposite Milan Central Station, the hotel offers effortless connections to airport shuttles, metro lines, and regional high-speed trains.
- The massive Shiseido wellness facility provides a multi-level sanctuary, featuring a peaceful indoor pool, personalized treatments, and a modern fitness center.
- The immediate vicinity around the central station is highly trafficked and can feel chaotic, particularly during peak morning and evening commute hours.
- While highly convenient for travelers, the commercial station district lacks the intimate, cobblestone charm found in historic neighborhoods like Brera.
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Should you book it?
Book it if you want
- Guests who want the view from the room
- Travellers wanting a view and design in one place
- Travellers who notice architecture and interiors
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Prices at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
When we last checked (23 October 2026), a 2-night stay for two adults cost from €864 in total (€432 per night).
Across our last 30 daily price checks, the nightly rate has ranged from €381 to €609.
Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.
What guests actually say
Tripplo’s analysis uses a sample of 65 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A superb breakfast buffet with a wide choice, including vegan options
- +Tasty food in the bar and the rooftop restaurant
- +Good room-service food
- –Long waits at breakfast, where coffee and juice have to be ordered
- –A breakfast some find less varied than expected
- –The restaurant and bars can be closed early or fully booked
”An incredible buffet, like nothing we had seen before.” — guest, translated
Service & staff
- +Friendly, helpful staff across the hotel, from reception to the bar terrace
- +A kind concierge and great attention to detail
- –Reception can feel cold, and check-in sometimes unwelcoming
- –Slow housekeeping and room service
- –Billing errors and deposits that take a long time to be released
”The staff were fantastic across the entire hotel, from reception to the restaurants and the bar terrace.” — guest, translated
Pools, beach & aquapark
- +An impressive pool in the spa
- –A jacuzzi that is no warmer than the pool
- –The pool can close for maintenance without warning
”Excellent location, and the spa pool is spectacular.” — guest, translated
The rooms
- +Spacious rooms with very comfortable beds and bedding
- +Stylish, beautifully appointed rooms, some overlooking Milano Centrale
- –Worn or damaged furniture in some rooms
- –Temperature, lighting and shower controls that do not work well
- –Some rooms are small
”A huge room and a super comfortable bed and sheets. I slept well after a long day of travelling.” — guest, translated
Condition & cleanliness
- +A very clean hotel
- +Bathrooms in very good condition
- –Some rooms are run down and in need of refurbishment
- –Lapses in cleaning, such as hair in the shower or dust
- –A smell of smoke in some rooms
”The rooms need to be refurbished; it is getting old.” — guest, translated
Location
- +Right opposite Milano Centrale, ideal for travelling by train
- +A free, regular shuttle to the Duomo
- +Views of the station lit up at night from the bar terrace
- –Some way from the historic centre
”An excellent location by the train station, with a free shuttle to the Duomo.” — guest, translated
Noise levels
- +A restful place to sleep after a long journey
- –Poor soundproofing between rooms
- –Train noise at night on the lower floors
”If you stay, take an upper floor so you do not hear the trains all night.” — guest, translated
Value for money
- +Good value for some guests
- –Many feel the price is too high for what you get
- –Food and drinks are expensive
”Style over substance, and poor value for money.” — guest, translated
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Frequently asked questions
How far is Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan from Milan Malpensa Airport (MXP)?
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is approximately 40 km from Milan Malpensa Airport (MXP) in a straight line, calculated from map coordinates. This is not a road distance or transfer time; check the route and transport options before booking.
How do guests rate Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is rated 4.7 out of 5 on Google, based on 2,968 reviews. On Booking.com it scores 8.8/10 from 580 guest reviews.
How many stars does Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan have?
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is a 5-star hotel.
What amenities does Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offer?
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offers indoor swimming pool, private parking, free Wifi, spa and wellness center, airport shuttle and pet friendly.
Weather & sea temperature — Milan
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Piazza Duca D'Aosta 9